Assistant Director of Consumer Services

The Vermont Department of Financial Regulation is seeking an Assistant Director for Consumer Services. This is an opportunity to lead the Consumer Services Section of the Insurance Division, which helps Vermonters navigate insurance issues and resolve insurance complaints. The ideal candidate is an experienced insurance professional with proven supervisory skills and the ability to interpret and apply complex insurance laws, regulations, and policy provisions.

Consumer Services investigates and mediates insurance complaints and provides educational outreach to the public, so the Assistant Director must be an effective communicator able to explain complex issues clearly and mediate conflicts with professionalism and empathy. If you're motivated by helping others and making a tangible difference for Vermonters, this is a deeply rewarding leadership role performed independently under the general supervision of the Director of Market Regulation.

This position, Assistant Director of Consumer Services (Job Requisition #53720), is open to all State employees and external applicants.

If you would like more information about this position, please contact Karla.Nuissl@vermont.gov.

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Duties are performed in a standard office setting. Occasional travel may be required for which private means of transportation may be necessary. The job role involves individuals in potential adversary situations, and under some degree of stress.

Bachelor's degree or higher in business administration, finance, accounting or a related field of study and four (4) or more years of experience working in the field of property/casualty, life or health insurance that includes two (2) years in an administrative or supervisory role.

OR

Six (6) or more years of experience working in the field of property/casualty, life or health insurance that includes two (2) years in an administrative or supervisory role.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits, including:

* 80% State paid medical premium and a dental plan at no cost for employees and their families

* Work/Life balance: 11 paid holidays each year and a generous leave plan

* State Paid Family and Medical Leave Insurance (FMLI)

* Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan

* Tuition Reimbursement

* Flexible spending healthcare and childcare reimbursement accounts

* Low cost group life insurance

* Incentive-based Wellness Program

* Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.