Remote New 
Student Services Analyst-Retention Coach (multiple openings)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Mesa | |
 Nov 06, 2025 | |
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Student Services Analyst-Retention Coach (multiple openings) Job ID: 321896 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Retention Coach is critical in fostering student success by providing individualized academic guidance, proactive support, and resource connections to empower students to achieve their educational, personal, and professional goals. This position is central to the college's mission by creating a student-centered environment designed to orient and transition new college students and retain them beyond the first year by prioritizing individualized success strategies, persistence and academic excellence to improve their success and lead to degree completion. The position provides supportive functions and operations to identified first-year student success programs to achieve metrics in an effort to reduce new student melt and increase student engagement through degree completion. Facilitates the process of exploring and developing skills, helps students to identify and overcome obstacles that impede academic success and foster the development of behaviors and habits that contribute to college success and beyond. These include academic goal setting, learning and study strategies, time management and organization, self-regulation and self-efficacy. The position has a particular focus on implementing long-range strategies from a strategic enrollment management lens to address enrollment trends and track student persistence that support first-year retention and degree completion. More specifically, the Retention Coach will have a dual role in assisting with student outreach to encourage re-enrollment and once enrolled to provide holistic case management for first-year completion and preparation for the second year. In the process of encouraging students to re-enroll and complete their education, the Retention Coach will identify barriers that previously impacted the student's persistence and assist the student with eliminating these barriers. In addition, the position will also provide some holistic case management to students who enroll; track student academic progress, and proactively intervening as necessary. The position will also serve as a resource, connecting students to academic support, advising, career advising, financial aid, health & wellness services, and providing information needed to be informed on the support services students can utilize. Additionally, the Retention Coach will provide academic advising during peak registration periods to support retention, persistence, and completion, by identifying students who are not registered for classes in the following term. Additional Information COMPETENCIES/KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: * Student Development, academic student advising and counseling, first-year theories, principles, policies, and best practices. * Educational services related to enrollment management, student retention and student success, including knowledge of case management approaches to advising and engaging students. * Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act, and other laws relative to higher education, specifically those within the portfolio. * Student learning strategies, learning outcomes and operational assessment processes and procedures. * Effective personnel supervision practices. * Principles of shared governance and a demonstrated willingness to listen for understanding and communicate with tact and sensitivity with diverse constituencies. * Student development programs and best practices for student services. * Commitment to the comprehensive mission and community college philosophy and organization. * Effective mechanisms for issue resolution and a commitment to active listening. * PeopleSoft and other job-related software systems. Relevant technology and student information systems and their uses to support student success through comprehensive academic advising. * Administrative and departmental policies, procedures, and practices. Skills in: * Project management skills include the ability to plan ahead, prioritize, organize and lead multiple, concurrent initiatives, and meet deadlines for successful projection completion. * Assisting students in developing effective short- and long-term problem-solving skills. * Assisting with coordinating programs, managing logistics, or supporting student engagement initiatives. * Facilitating educational programs that address personal, academic, and professional success. * Identifying quantitative and qualitative data to identify, collect, compile, and utilize relevant enrollment and student performance metrics, and present these data in written and verbal form. * Proficient written and verbal communication skills as well as the ability to present views in a clear and compelling manner. * Strong interpersonal skills that would allow effective collaboration and communication with a wide variety of individuals, including administrators, faculty, staff, students, alumni, parents, and external constituents. * Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level institutional officials and the public. * Networking, negotiation, and communication abilities to foster meaningful connections. * Proactive and solution-oriented, with the ability to work independently while collaborating effectively within a team. * Developing analytical and problem-solving skills to assess program effectiveness and inform strategic decisions. * Multi-task, work in a fast-paced constantly changing environment, and implement creative (outside of the box) enrollment and student success strategies. * Proficiency in using technology to support student tracking and success initiatives. * Familiarity and experience with navigating online student engagement platforms, student information systems, Google, Microsoft Access, Word, Excel, PowerPoint, Outlook, etc. Ability to: * Learn and maintain current knowledge of complex program requirements, policies, and procedures. * Work with students in 1:1 or group advising settings. * Initiate examination and identify enrollment data and student performance metrics. * Develop critical thinking and responsive problem-solving skills. * Take initiative, understand, create, interpret, and apply policy and procedures established within the college and Division of Student Affairs. * Provide intentional and ethical coaching to students. * Engage, develop, and maintain collaborative relationships with students, faculty, staff, administrators, and other diverse groups to ensure sustained collaboration and growth. * Interpret policies and apply knowledge of precedents to fit unique situations. * Consistently exercise discretion and sound ethical judgment, particularly when dealing with confidential matters. * Exercise sound independent judgment in complex, new, and/or stressful situations. * Demonstrate self-direction and motivation. * Manage operations and multiple tasks simultaneously in an extremely busy environment and fast-paced environment. * Manage multiple, concurrent projects, prioritize, adhere to and meet set deadlines. * Work as a team player, appropriately exhibiting a positive attitude, a sense of humor, and the ability to tolerate and flourish in an environment characterized by multiple complex factors, competing priorities, ambiguous situations, and resource challenges. * Maintain and promote a positive attitude in a demanding work environment. Essential Functions 30% Retention Coaching * Coach and guide first-year students through their transition to college and support and monitor academic, personal, and social opportunities, major requirements and success strategies. Advise students on first-year course selection and assist with registrations. * Proactively connect students with departments and college/community resources in an effort to create solutions for at-risk students and those facing academic, personal and social difficulties. * Develop and implement effective personalized academic success plans tailored to student unique goals, strengths, and challenges. * Guide students in selecting courses, understanding degree requirements, and developing long-term academic and career plans. * Educate students on transfer pathways and explore workforce opportunities. * Track and monitor student academic progress and maintain accurate student outreach records and other interactions utilizing technology and systems. * Develop and maintain meaningful relationships with students, fostering a sense of belonging and accountability for their educational journey. * Implement effective retention strategies to retain students, specifically first-year and other students. * Assist students in setting academic and career goals. * Help students navigate course selection, registration, and academic policies. * Support students in developing study skills, time management, and self-advocacy. * Communicate regularly with students and conduct regular check-ins with at-risk or struggling students. Conduct timely outreach to at-risk students and help them create action plans for improvement. * Communicate accurate and timely information and feedback to students. * Develop individual success plans to address academic, financial, or personal barriers. * Provide proactive outreach to students who miss classes or fall behind. * Support, guide and empower students through their first year to build the formation for continued success and development of skills necessary to be advocates for themselves. * Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments. * Serve as a primary advocate for students, helping them navigate academic programs, institutional resources, and personal obstacles. * Connect with students and families over the summer in an effort to ensure students are prepared for the fall, answering questions on concerns including, but not limited to, course schedules and locations, purchasing books and materials, obtaining employment and addressing billing and financial aid concerns. * Embed learning opportunities to develop student self-advocacy skills and foster autonomy. * Establish, cultivate and maintain effective working relationships within the department to promote and support a positive student academic experience. * Contribute toward creating a positive and respectful workplace. * Support students and counsel them to better understand their MCC experience. * Implement and continually develop best practices. 30% Early Alert and Student Support * Use the full functionality of the early alert system to maintain information regarding student appointments, alerts, progress surveys, and other necessary information adhering to data integrity standards. Assist with monitoring the early alert system for first-year students and implement interventions to promote retention. Provide monthly/semester reports to the Director, Academic Advising/Assistant Director, First-Year Success regarding at-risk students * Monitor academic performance and flag early signs of academic distress. * Monitor and respond to the early alert flags for assigned students at risk and implement interventions to promote retention. * Provide outreach to students who miss classes or fall behind. * Collaborate with faculty to receive alerts on at-risk students. * Monitor student progress, identify at-risk students, and develop and implement timely intervention strategies and support services to ensure students remain on track to complete their first-year education. Help students to identify, develop, and implement learning strategies and study skills specific to course materials. Monitor college retention, persistence, and graduation rates for undergraduates, including subsets for comparison to the general population (e.g., 2+2, Pell-grant recipients, underrepresented minorities, First Gen, etc.) * Support students under Academic Review after their student status is no longer in "Good Standing." * Implement timely interventions to prevent withdrawal or failure. * Collaborate with campus departments to connect students with academic, career, wellness, and social support services to remove barriers to success. 15% Program and Event Coordination * Assist in the development of New Student Orientation, peer mentoring and first-year experience programs. * Plan and facilitate workshops on topics like goal setting, study skills, and resilience. * Assist with planning, organizing, and facilitating retention events, program sessions, and special events to promote the educational transition and awareness for new students, especially for at-risk student populations. * Facilitate workshops, seminars, and events that enhance academic skills, support career readiness, and empower students. * Conduct one-on-one advising sessions, group workshops, and orientation programs to support student transition and engagement. * Prepare and conduct well-organized presentations, class discussions, and activities on various topics. * Work with faculty, staff, and administrators to promote a student-centered environment. * Contribute to developing initiatives that address equity gaps and improve student retention and graduation rates. * Participate in pre-registration for fall/spring courses, and assistance in making changes to schedules. * Partner with faculty, staff, and administrators to develop, promote, evaluate and revise coordinated and student-centered approaches and programs. * Utilize diverse technology and tracking systems, data collection, and analysis. Collect and analyze advising effectiveness and retention trends data to inform continuous improvement efforts. * Stay current with best practices in academic advising, student development, and retention strategies through professional development opportunities. 15% Data Tracking, Reporting and Compliance * Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies. * Maintain accurate and complete student records as required by accreditation agencies, school policies, and administrative regulations. * Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and progress. * Monitor the compliance and reporting standards and remain abreast of district, state, and federal regulations. Maintain student confidentiality, including accurate and confidential records. * Maintain accurate records and track student outcomes using advising technologies. * Use access to sensitive and/or not yet public college-related information only in the performance of the responsibilities of the position and exercise care to prevent unnecessary disclosure to others. * Prepare accurate reports and documentation as required and requested. * Ensure students equal access to MCC's curricular and co-curricular activities. * Remain abreast of district, state, and federal regulations. * Prepare accurate reports and documentation as required and requested. * Ensure students equal access to MCC's curricular and co-curricular activities. 5% Leadership * Contribute to and support strategic enrollment planning activities, and in partnership with administration, implementing SEM planning. * Collaborate with administration to analyze, interpret and implement processes as they relate to student engagement, retention, persistence, academic advising, and student success. * Develop metrics, policies, and procedures and program health assessment for establishing and achieving objectives in retention, persistence, and student success. Develop and utilize a robust data strategy and other technological advances to create a model retention program for in-person and online students. Demonstrate initiative working collaboratively and cooperatively with colleagues to contribute to the development of student retention strategies and provide periodic analysis of impact. Serve as the primary liaison for proactive and relational advising and outreach initiatives in partnership with and support of institutional academic, student success, and advising staff. Demonstrate self-awareness, self-control, motivation, empathy, social skills and group work skills. Is known as trustworthy, understanding and helpful. Considerate. Works well on committees. Act with integrity. Make the right decision even when that may not be the most popular decision. Poised. Coachable. Respects authority and the rights of others. Fair. Identify/address problem areas before they escalate into crises. Solve problems courageously and creatively, plan effectively and carry out those plans. Improves individual and unit performance. Engage in other duties as assigned by administration, supporting initiatives that advance the mission of the office and the division. 5% Other * Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences. * Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications A Completed Master's degree in Higher Education, Student Affairs, Counseling, or related field from a regionally accredited institution from a regionally accredited institution B Minimum of 3 years' experience in effective retention coaching, academic advising, student support services, case management or related areas in higher education work experience, including ability to articulate components of effective retention practices and student success strategies C Demonstrated success in implementing student-centered advising strategies that improved retention and persistence rates D Appreciative Advising certification and/or training E Experience with PeopleSoft, case management, and advising tools F Proficiency in using Google and Microsoft products such as Outlook, Word, Excel, PowerPoint G Experience in applying student development theories and conducting data analysis to inform and enhance student success initiatives, supported by quantitative or qualitative data H Proficient in English and a second language. Bilingual (Spanish fluency) Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days May require working evening and weekend hours (example: Saturday coverage during peak weeks) This position is fully on-site, with no remote options Required to sit for a prolonged period of time; viewing a computer monitor May be required to travel or be assigned to another MCCD location Travel to campus during interview/selection process will be at candidate's own expense MCC does not sponsor individuals for work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Apply on or before 11/16/2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321896&PostingSeq=1 jeid-0ab412b9dee5e94a84194eb23a04ff38 | |