Titles: Business Systems Analyst II
Location: Columbia, SC (Hybrid - 3 days/week onsite)
Duration: 12 Months
C2 Clearence Required
Day to Day:
- The Business Analyst will oversee and manage the workflow for End User Package, Deployment, and Remediation teams across all stages of solution development, testing, and deployment.
- Using data analysis and visualization tools alongside with ServiceNow and the Microsoft M365 suite, they will track progress, identify bottlenecks, and provide actionable insights to improve efficiency.
- The role includes maintaining accurate documentation, gathering and translating requirements, coordinating quality assurance efforts, and delivering clear, timely status updates to stakeholders.
- By leveraging these tools and practices, the Business Analyst ensures transparency, alignment with business objectives, and successful delivery of software products to our customers.
Duties
- Defines customer needs in technical and business contexts.
- Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
- Provide guidance with planning and prioritization of business support-related activities.
- 30% Elicit and document user requirements to meet a business objective.
- Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
- 25% Guide both technical and customer departments in the development of the systems that support the business solution.
- 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
- 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
- 10% Provide input on the business direction for system changes.
- 10% Validate the business need for solutions to business problems and process improvements.
- 5% Assist in the development and documentation of training materials.
- Mentor or train less experienced staff.
Team: Small team - this person will make 4. Will work in an area comprised of Security professionals from all levels to Cyber Security professionals.
Work Environment:
- Fast-paced, high demand environment.
- Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
- Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Interview: In-person
Required Skills and Abilities:
- Demonstrated understanding of concepts of the supported business unit. Basic knowledge of standard industry practices.
- Demonstrated knowledge of procedures for the business unit.
- Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units. Strong teamwork and interpersonal skills.
- Understands how IT affects an organization and is able to link it to business processes.
- Excellent analytical skills.
- Good conceptual skills.
- Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Required Technologies:
- Data Analysis and Visualization Tools such as Microsoft Excel, Power BI, Splunk
- Microsoft M365 suite
Required Software and Other Tools:
Required Education: Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree.
Required Work Experience: 4 years of IT business analysis experience.
Nice To Have:
* Service Now / Azure Board experience
* Demonstrated experience with software distribution tools such as SCCM, Intune, or BigFix, including oversight and management of deployment processes.
* Experience working in Agile and DevOps environments, with a strong understanding of iterative development, continuous integration/continuous delivery (CI/CD), and cross-functional team collaboration.
Preferred Skills and Abilities:
- Conceptual understanding of project management techniques.
- Able to influence and negotiate solutions to business problems.
Preferred Software and Other Tools:
- Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and/or BCBS companies.
Preferred Licenses and Certificates: Certified Business Analysis Professional (CBAP), HIPAA, LOMA.
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Spectraforce Technologies
Nov 05, 2025