Senior Business Process Engineer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Ready to transform the future of higher education at WGU through the power of business process?

At Western Governors University (WGU), we're building the systems and processes that make high-quality and affordable education accessible to everyone. Join us as we shape the future of WGU-and the lives of over 180,000 students-by engineering the business processes that power our mission.

About the Institutional Portfolio Management (IPM) Department

The IPM department is part of the CFO org and is responsible for driving strategic execution and transformation across the WGU System. We manage portfolios of enterprise initiatives that align with WGU's 5-Year Strategic Plan-connecting strategy to action. Our work enables leaders to execute bold, system-wide change by:

• Designing innovative business processes that improve productivity and scale.
• Building enterprise capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development.
• Identifying and mitigating enterprise risks while driving cost efficiency and waste reduction.

We're not just a tactical function-we're strategic enablers, trusted advisors and transformation partners.

About the Business Process Engineering (BPE) Team

The Business Process Engineering team is redefining operational excellence and future proofing how we innovate at WGU. Our mission is to transform how the institution operates, end to end, so we can better serve our students and empower our people. Every project we lead directly enhances the student and employee experience-driving innovation, clarity, and sustainable growth across the institution. We deliver measurable outcomes by:

• Optimizing enterprise operations to improve productivity, scalability, and student outcomes.
• Engineering processes that enable growth, innovation, and operational efficiency across all institutional functions.
• Architecting a robust business process ecosystem framework in order to evolve WGU's BPM maturity to the next level.

The Role: Senior Business Process Engineer

As aSenior Business Process Engineer,you'llsit at the intersection of strategy, innovation, and impact. This is not a back-office process role.It'sa chance to architect the systems that will power how 180,000+ students learn, thrive, and graduate.

You'lllead some of WGU's most critical enterprise initiatives, including building our next-generationBusiness Process Management(BPM)system of recordand driving the maturity of process standards across the university. From enrollment to graduation,you'llown full end-to-end student journey domains - designing,optimizing, and continuously improving them. And because ourprocessownership rotates,you'llgain a unique opportunity to seehow thebusinessfunctionsholistically and shape how an entire universityoperatesend-to-end.

Ifyou'repassionate about driving clarity in complexity, influencing executives, and building systems that unlock scale and innovation, this role offers the freedom, visibility, and purposeyou'vebeen looking for.

WhatYou'llDo

• Lead transformation projectssuch as WGU's BPM maturity evolution - moving from Lucid to SAPSignaviotoestablisha centralized source of truth for all university processes.
• Own andoptimizeentire student journey domains, taking accountability for 1-2 areas at a time and delivering measurable improvements in efficiency, quality, and outcomes.

• Shapeenterprise alignment, partnering with leaders in EdTech, Finance, and Institutional Analytics to create a unified, forward-looking process portfolio and strategy.

• Harness analytics and AIto uncover process insights and create a nimble architecture that accelerates decision-making and execution.

• Influence at the highest levels, presenting findings and recommendations to executives while driving buy-in across stakeholders.

• Facilitate cross-functional workshopsthat clarifywhat'sbroken, surface opportunities, and move teams toward solutions that matter.

WhatYou'llBring

• Bachelor's degree in Engineering(industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field.

• 3+ years of experience in business process engineering, improvement, or continuous improvement roles.

• Lean Six SigmaBlack Belt certifiedor equivalent continuous improvement background.

• Strong business acumen (finance, analytics, ROI quantification).

Bonus Points If You Have

• Master's degree (Business Administration, OperationsResearch, Data Analytics, Engineering Management) or a closely related field.

• Experience with BPM tools (SAPSignavio,Lucidchart, or equivalents).

• Knowledge of business architectureand process classification frameworks(taxonomy,TOGAF, APQC, ArchiMate, businessprocess standards such as BPMN).

• Familiarity with TQM and statistical processcontrol techniques(e.g., Minitab).

• Proficiencywithdata analytics tools likeTableau/Power BI for visualization&insights.

• Experience workingwith Product and Software Development teams (SDLC,Agile,etc.)

Work Location

• This is afull-time, in-office positionat WGU's headquarters inSalt Lake City, UT.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.