Manager, Salesforce

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Nov 04, 2025

Manager, Salesforce

Please see Special Instructions for more details.

If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	008074
Vacancy Open to	All Candidates
Working Title	Manager, Salesforce
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Hours per week	40
FLSA Status	Exempt
Division	OneIT
Department	Office of OneIT (Adm)
Work Location
Salary Range
Primary Purpose of Department	The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.
Primary Purpose of Position	The Manager of Salesforce Development leads, manages, and provides hands-on technical guidance to the CRM development team. This role is responsible for ensuring the successful design, implementation, and maintenance of Salesforce in delivering scalable, student-centered Salesforce solutions across campus. Reporting to the Assistant Vice Chancellor for Enterprise Applications, this position is a working leader who actively contributes to development tasks and project completion alongside the team, and works closely with cross-functional stakeholders to ensure Salesforce is optimized for long-term sustainability and campus-wide impact.
Summary of Position Responsibilities	Team Management & Development Lead, mentor, and manage the CRM development team, including recruitment and performance reviews Foster a collaborative, high-performing team culture Identify and support training opportunities to deepen Salesforce expertise Engage campus stakeholders to align Salesforce capabilities with institutional needs Technical Leadership & Development Provide hands-on technical guidance and contribute directly to development tasks Serve as senior developer or technical lead on major initiatives Ensure platform architecture supports scalability and flexibility Maintain deep expertise in Service Cloud, Agentforce, Ascend, and Education Cloud Project Management & Implementation Oversee planning and execution of Salesforce projects, ensuring timely delivery and stakeholder satisfaction Apply project management best practices to complex implementations and integrations Champion data integrity, governance, and strategic use of Salesforce data for analytics Collaboration & Change Management Communicate regularly with the AVC for Enterprise Applications on platform status and needs Coordinate with functional leaders, vendors, and enterprise systems teams for seamless integration Develop and execute change management strategies to drive adoption and user engagement Provide training and support for new features and processes
Minimum Education/Experience	Bachelor's degree and 5+ years of hands-on experience with increasing levels of responsibility working with the Salesforce platform; or an Equivalent combination of education and relevant work experience. 3+ years of experience managing and mentoring technical teams.
Preferred Education, Knowledge, Skills and Experience	Proven success in leading complex Salesforce implementations. Expertise in Service Cloud and Education Cloud. Advanced degree (e.g., MBA, M.Ed., MSIS, Ed.D., Ph.D.). Familiarity with Experience Cloud, Agentforce, Data Cloud, Ascend, Marketing Cloud, Mulesoft, and Banner. Experience in higher education, especially R1 institutions.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents. The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	11/04/2025
Posting Close Date	11/16/2025
Open Until Filled	No
Proposed Hire Date	11/24/2025
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
Where did you learn about this posting?

(Open Ended Question)
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
*
A bachelor's degree and 5+ years of hands-on experience with increasing levels of responsibility working with the Salesforce platform, or an equivalent combination of education and relevant work experience, is required. Do you meet these requirements?
- Yes, a bachelor's degree and 5+ years of hands-on experience with increasing levels of responsibility working with the Salesforce platform
- Yes, an associate's degree and 7+ years of of hands-on experience with increasing levels of responsibility working with the Salesforce platform
- Yes, a high school diploma or GED and 9+ years of of hands-on experience with increasing levels of responsibility working with the Salesforce platform
- Yes, a master's degree or higher with 3+ years of hands-on experience with increasing levels of responsibility working with the Salesforce platform
- No
*
Do you have 3+ years of experience managing and mentoring technical teams?
- Yes
- No
*
If you do not reside in North Carolina currently, are you willing and able to relocate to North Carolina?
- Yes
- No

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Other Document