IT Support Computing Analyst III

The University of Arizona's Information Technology Services (UITS) invites you to apply for the role of IT Support Analyst III. The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University's teaching, research, and administrative mission. This position delivers high-level technical assistance to end-users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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• Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices, ensuring systems remain current, secure, and optimized.
• Manage software deployment, updates, and licensing; troubleshoot software-related issues.
• Administer and support enterprise systems, including Microsoft 365, Active Directory organizational units (OUs), and user management through different tools.
• Coordinate the configuration, installation, and troubleshooting of applications and system integrations.
• Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
• Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
• Train and guide faculty, staff, and DCCs in the effective and secure use of University technology resources.
• Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.
• Act as a mentor to fellow teammates in the development of their technical and customer service skills. Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
• Stay current with emerging technologies and recommend solutions that enhance the University's IT environment.
• Additional duties as assigned.

Knowledge, Skills, Abilities

• Ability to prioritize multiple, competing tasks while meeting deadlines in a fast paced service.
• Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
• Familiarity with networking fundamentals and troubleshooting.
• Demonstrated commitment to delivering excellent customer service and effective communication.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• 5 years of relevant work experience, or equivalent combination of education and work experience.

• Experience providing IT support in a higher education or enterprise environment.
• Experience supporting hardware and software in a mixed Windows and macOS environment.