Loan Support Specialist

The Washington Trust Company is seeking a Loan Support Specialist to perform activities in the loan support area. This position is responsible for escrow payments related to taxes and insurance, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities. In addition, this position is responsible for meeting customer requirements while dealing with tax towns, insurance companies, and investors to ensure we are operating in the best interest of our customers.

PRIMARY RESPONSIBILITIES

• Ensure Escrow customers' property taxes and Insurance are paid on time and accurately
• Ensure customer insurance is in place, adequate and meets requirements
• Answer internal and external customer inquiries in a professional and competent manner
• Research and respond to Escrow customer requests and problems
• Maintain and document updates to existing loan accounts and escrow issues
• Actively monitor procedures to keep them current and accurate and recommend process improvements for overall departmental efficiencies
• Manage to the EDA and EDA0 reports for purposes of preparing for tax and insurance payments and prioritizing workflow
• Manage the annual escrow analysis process and the manual re-analysis process to ensure customer shortages and overages are handled properly
• Manage the PMI monitoring and cancelation process
• Prepare the text files for the towns that requires file transmissions. Work on efficiency opportunities with leveraging these formats with other towns
• Call towns and/ or customers to obtain proper tax bills that are needed for payment
• Call insurance agents and/ or customers to obtain insurance documents needed
• Perform property Insurance maintenance in OSI (renewals, new business)
• Manage Investor Daily reports (IL-Daily, IL-Payoff and IL-Sold).
• Process any IL-Sold minor changes for new loans
• Process any Investor payoffs to report to investor as well as remittance of funds
• Report daily files to Investor's (Fannie Mae & Freddie Mac)

QUALIFICATIONS/REQUIREMENTS

• Minimum of an AS degree in business studies or equivalent college coursework in business
• Detail oriented
• 2-3 years banking experience, or its equivalent (i.e., other financial services, or mortgage company)
• Accounting skills equivalent to accounting 1, clear understanding of debits and credits
• General PC skills
• Basic Microsoft Word and Excel skills
• Demonstrated good quality communication and interpersonal skills
• Ability to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers.

WORK HOURS/SCHEDULE

• Monday through Friday: 8AM - 5PM with possible hybrid remote/on-site work to be determined

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.