IT PC Refresh Technician

Are you an IT PC Refresh Technician looking to join one of the top companies in the Aerospace and Defence industry?

Are you looking to further your career and grow?

Do you have experience in a customer support position involving technical support for a company's products, services, and IT systems?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Elma, NY. Interested?

Here's what you'd do:

• As an IT PC Refresh Support Technician, you will be responsible for providing technical assistance in the PC hardware refresh deployment project.
• You will build, swap out and deploy refreshed hardware to our end users and ensure the smooth operation of IT systems at your location.
• You also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues promptly to support agility within the client's business.
• This role needs after-hours support in the event of an emergency, critical troubleshooting, system maintenance, or other issues, as requested.
• Installation and support of endpoint software.
• Deployment of PC equipment and accessories.
• Provide guidance and explain policies and procedures to end-users.
• Troubleshoot end-user PC, network, printing, and application issues.
• Diagnose, research, and resolve routine end-user issues.
• Escalation of issues to the appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Provide day-to-day operations support to Level 2 end users.
• Complete detailed documentation in the ticketing system of incidents and requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.

Here's what you'll get:

Pay: $25.50 - $28.70 / hr.

Hours: 40 hrs/Week. (1^st shift).

Length: Contract (12 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver comprehensive staffing solutions worldwide, including contingent staffing, direct placement, executive search, and workforce services.

• High School Diploma or GED.
• Minimum 1 year of experience in a customer support position involving technical a company's products, services, and IT systems.
• Minimum 1 year of experience in installing and configuring computer systems and applications.
• Minimum 1 year of experience working in and assisting others through company service desk software, such as Bomgar, in addition to other remote access desktop programs.
• Minimum 1 year of experience working with different operating systems, including Windows and Mac OS.

• Disciplined, systematic problem-solving skills.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• IT-related coursework or certifications.
• Industry certifications: Windows 7/10, CompTIA A+, CompTIA Network+, ITILv4 foundation, and Dell proven professional.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.