Laboratory Receptionist

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Laboratory Receptionist serves as a primary customer service role for the laboratory. This role receives specimens into the lab, registers and orders requisitions, and is responsible for greeting visitors and answering the main lab phone.

Responsibilities:
*Ensures the proper completion of registration/order requests. Validates proper submitter selection, that all collection data is documented, billing type is correct and that all required information (fax request, ICD-10, etc.) is validated before completing the registration/order process.
*Receives specimens arriving in the tube system into the LIS, ensuring all pertinent information is present and distributes them to the appropriate testing areas. Assists in specimen processing when able.
*Interfaces with customers by phone. Assists with general inquiries from external and internal customers. Directs customer/patients as needed. Serves as first level for customer complaints.
*Assists Outreach/Send-out duties by receiving specimens from outside locations or processing specimens for testing.

PARDEE

Other information:
QUALIFICATIONS
Required
*Experience working in a customer service role
*Experience working in a lab setting

01.7060.2640

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Core Lab Pardee

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.