Account Manager

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Account Manager, National Accounts reports to the Manager, Inside Sales
• Located in Bedford Park, IL
• Full-Time
• Hybrid

The Account Manager plays a critical role in building, strengthening, and growing long-term relationships with national account customers, including MURC and GPO partners. This role is focused on driving growth within existing accounts-expanding share of wallet, identifying new opportunities across customer portfolios, and ensuring customer satisfaction. Unlike an Account Executive role, this position is less about prospecting for new clients and more about strategically farming current accounts to unlock value and deepen partnerships.

This position requires a proactive and relationship-oriented professional who can translate customer needs into actionable solutions, partner effectively with cross-functional teams, and deliver measurable results.

Essential Functions & Responsibilities

Account Growth & Relationship Management

• Serve as the primary point of contact for assigned national accounts, building trust with key decision-makers and stakeholders.
• Actively nurture relationships to uncover unmet needs, cross-sell opportunities, and long-term partnership potential.
• Work closely with customers to align TriMark's solutions with their business goals, ensuring maximum account value and retention.

Strategic Planning & Execution

• Develop account plans that map growth opportunities within each customer, identifying areas for expansion across product categories, geographies, and business units.
• Collaborate with internal teams to design tailored programs that strengthen customer loyalty and enhance profitability.
• Partner closely with Inside Sales, Customer Service, and Account Executives of affiliated accounts to ensure coordinated customer support, seamless execution, and unified growth strategies.
• Monitor customer performance, market trends, and competitive activity to anticipate opportunities and risks.

Sales Development (Within Existing Accounts)

• Expand revenue within current accounts by identifying new product, service, or program opportunities.
• Support customer initiatives by bringing forward innovative solutions, rebates, or incentive programs.
• Partner with GPO and MURC leadership to ensure alignment on national account strategies.

Quoting, Proposals & Negotiation

• Prepare accurate, compelling proposals and presentations that showcase value and growth opportunities.
• Negotiate terms that benefit both the customer and the company, balancing profitability with long-term relationships.

Performance Tracking & Reporting

• Track revenue, account growth, and customer retention metrics to ensure progress against goals.
• Provide regular updates and insights to leadership, highlighting opportunities for further penetration and growth.

Customer Advocacy & Problem Resolution

• Act as the voice of the customer within the organization, ensuring service excellence and issue resolution.
• Leverage feedback to continuously improve customer experience and strengthen long-term partnerships.

Competencies

• Strong account management and relationship-building skills with a customer-first mindset.
• Proven ability to identify and capitalize on growth opportunities within existing accounts.
• Strong collaboration skills, able to work seamlessly with Inside Sales, Customer Service, and Account Executives to drive shared success.
• Excellent communication, presentation, and negotiation skills.
• Analytical and strategic thinker who can turn insights into actions.
• Highly collaborative, cross-functional orientation with a focus on execution and customer results.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, or related field, or equivalent military/practical experience.
• 2-4 years of experience in account management or sales growth roles (preferably with national or key accounts).
• Experience in foodservice, hospitality, or related industry preferred.
• Proficiency with CRM tools (Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to pass a background check post-offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com