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IT Operations Supervisor - Killeen, TX

First Community Services Data Processing
United States, Texas, Killeen
4400 Swanner Loop (Show on map)
Sep 11, 2025
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IT Operations Supervisor
#975-26420
Killeen, Texas, United States
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Location
FCS Building
Location Address
4400 Swanner Lp.
Position Type
Full Time
Requirements
* High School diploma or GED required.
* Learn and be able to explain why you are performing tasks for 2 shifts.
* Know and be able to explain the consequences of a "failure" of a specific monitored system.
* Familiarity with the Microsoft Windows Operating System.
* Time management, organizational, and effective communication skills.
* Possess problem solving skills, ability to work independently, meet deadlines, and maintain a high level of confidentiality
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Job Description
* Schedule, set up and Submit work for production IT jobs and balance work against control totals.
* Consult with software and hardware vendors to solve problems impeding production processing and operation.
* Complete requests from bank personal and programming staff directly related to the production environment.
* Oversee daily FEDLINE ACH transmissions, both incoming and originations.
* Control and monitor the operation of different Information Technology systems used within the First Community environment.
* Serves as primary shift trainer. This includes training new staff as well as communicating changes to procedures and run logs.
* Coordinate with department manager in producing staff shift schedules.
* Observes the operation of servers and applications to detect error or failure in progress.
* Help maintain the network operating environment by monitoring nodes through solar winds and responding to system errors and warning conditions.
* Navigate within the IBM I Operating System via 5250 terminal emulation.
* Serve as a mentor to lower level positions and be an example of leadership qualities within the department.
* Other duties as assigned.

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* May be required to lift up to 75 pounds

FCBI is an equal opportunity employer.
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