Customer Service Supervisor - Call Center

Are you looking for a career with premium benefits and the potential for growth?

At Keefe Group, a TKC Holdings Company, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We are proud to be a military and veteran friendly employer.

***MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA***

Potential up to 1K quarterly bonus

Schedule: Monday-Friday 7:30am-11:00pm/Rotating Saturday (10:00am-4:00pm) & Some holidays

The Call Center Supervisor is responsible for the daily coaching and development of Customer Service Representatives. Responsibilities including managing metric performance, providing constructive feedback, and serving as a leader to team members.

• High school diploma or Equivalent, and you must be at least 18 years of age.
• Must be a self- starter who works well with all levels of management.
• Must be detail oriented; able to remain focused in a fast-paced environment.
• Ability to lead and motivate others.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Excellent verbal and written communication skills; ability to build rapport with employees.
• Fosters a positive and inclusive work/team environment of exceptional customer service by ensuring prompt responses to customer requests, responding to escalations and questions, and participating in daily operations and inbound call support.
• Call Center, customer service, or supervisory experience is a plus.
• Ability to remain calm and courteous under pressure and navigate tense situations.

Keefe offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

Keefe also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• DailyPay providing immediate access to earned wages

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108