New

IT Vendor Manager (onsite, Omaha)

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Sep 08, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The IT Vendor Manager is responsible for developing and managing relationships with key IT vendors and suppliers. Information Technology Vendor Management (ITVM) will create a clear set of documented objectives for their organization around IT vendor risk, relationship, contract and performance management. This role involves managing vendor relationships in partnership with internal stakeholders, ensuring compliance with service level agreements (SLAs), and driving vendor performance to meet the organization's strategic goals. The IT Vendor Manager plays a critical role in optimizing vendor partnerships to enhance IT service delivery and support organizational growth. About This Role: Vendor Relationship Management Develop and maintain strong relationships with key IT vendors. Act as the primary point of contact between the organization and key IT vendors. Foster collaboration and communication between internal stakeholders and vendors. Develop and maintain an IT Vendor onboarding and offboarding programs. Performance Management Develop and implement vendor performance metrics and KPIs and build dashboards to help Management make informed decisions around vendor management. Monitor and evaluate vendor performance against SLAs and contractual obligations. Conduct regular performance reviews with vendors and internal stakeholders. Risk Management Partner with Third Party Risk Management and Business Resumption Services to manage risk of IT vendors. Create a playbook for vendor escalation and execute when risk scenarios are presented. Strategic Planning Align vendor management strategies with the organization's IT and business goals. Identify opportunities for innovation and improvement in vendor services, vendor rationalization, etc. Champion IT Vendor Management and collaborate with IT leadership to develop long-term vendor management strategies. Partner with Stakeholders to identify key vendor growth opportunities that best match their desired business outcomes. Segment IT Vendors Develop and maintain a segmentation model for the IT vendor portfolio. Conduct vendor relationship health checks for strategic or critical vendors. Financial Management Track and report on vendor-related expenses and savings. Identify cost-saving opportunities and drive cost optimization initiatives. Procurement and Sourcing Collaborate with procurement teams to identify and select vendors that are mutual growth opportunities for solution expansion. Participate in the vendor selection process, including RFPs, RFQs, and RFIs when appropriate. Partner with procurement teams to monitor and improve contract terms, deliverables, and future improvements for contracts. Issue Resolution/ Vendor Crisis Management Address and resolve vendor-related issues and conflicts promptly. Escalate unresolved issues to senior management as necessary. Develop and implement corrective action plans for performance issues. Reporting and Documentation Prepare regular reports on vendor performance, contract status, and strategic initiatives. Provide insights and recommendations to senior management based on vendor performance data. The Ideal Candidate for This Role: Key Skills: Strategic Thinking: Ability to align vendor management activities with organizational goals and drive long-term value. Relationship Building: Strong skills in developing and maintaining positive relationships with vendors and internal stakeholders. Negotiation: Expertise in negotiating with vendors. Performance Management: Ability to set, monitor, and evaluate vendor performance against defined metrics. Risk Management: Proactive approach to identifying and mitigating risks associated with vendor relationships. Financial Acumen: Understanding of budgeting, cost management, and financial analysis. Problem-Solving: Capacity to address and resolve issues promptly and effectively. Communication: Clear and concise communication skills, both written and verbal. Minimum Qualifications: Bachelor's Degree in a technology-related or business-related discipline or equivalent experience. 3+ years of professional experience in vendor management, account management, or a related role. 7-10 years related work experience. Familiarity with software agreements, terms, conditions, SLAs. Experience with ITIL or other IT service management frameworks is a plus. Proficiency in vendor management software and tools. Work Environment: Compensation and Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20251182 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.