Lead User Experience Designer - Lending and Credit Product Management (Remote)

This is a remote role that may be hired in several markets across the United States.

We are seeking a Lead User Experience Designer to work with the Lending and Credit Product Management team, contributing to the development of an end-to-end digital lending experience used by thousands of the most innovative companies in the U.S. and beyond. You will help to reimagine how SVB can optimize the lending portfolio management experience for our associates (and ultimately the credit product experience for our clients) while working with platform complexities and regulatory constraints. You will have the opportunity to deliver intuitive designs and detailed service blueprints that drive efficient business processes by conducting user research and validation and facilitating discovery workshops with users and stakeholders. In this role, you will partner closely with Product Managers, Developers and other Designers to lead the execution of high-quality UX/UI deliverables that contribute to the design of end-to-end user experiences that help our clients and associates accomplish their most challenging goals.

Why you'll thrive here:

If you're passionate about turning complexity into clarity - this Lending and Credit Product Management design role is the right spot for you.

As our digital design center of excellence, we support multiple brands with varying segments of users across the bank, giving you the chance to shape experiences for a wide variety of users and business contexts. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work.

We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn the ins and outs of commercial lending. You are an advocate for the user and the design process and care deeply about all the details because you know they matter in enabling great end-to-end experiences. You embrace ambiguity and thrive in complexity.

• UX/UI Design: Own the UX design process to deliver end-to-end flows and experiences within the nCino platform and UI design deliverables utilizing the Salesforce Lightning Design System. This includes service blueprints, wireframes, user journeys, dashboards and screen flows.
• Service Design: Document the client experience, business processes and platform utilization in service blueprints that map out complex systems. Discover new opportunities to better address needs, goals, technological constraints and regulatory requirements.
• UX Research: Facilitate and coordinate collaborative discovery engagements (e.g., interviews, surveys, etc.,) and workshops with partners, stakeholders and users to understand platform and process issues. Integrate UX Research insights into service blueprints and design deliverables.
• Collaboration: Work closely with project teams and other stakeholders in the enhancement and implementation of strategic initiatives throughout the Lending and Credit Product Management team, the Enterprise Digital Design team, Silicon Valley Bank and First Citizens Bank.
• Communications: Communicate, at varying levels of zoom to a diverse audience, design decisions and service solutions that address business goals, user needs and technology constraints. Guide design discussions that promote User-Centered Design and comply with Design Thinking best practices.

Bachelor's Degree and 4 years of experience in OR High School Diploma or GED and 8 years of experience (preferred 8-10 years designing digital product experiences in an agile development environment).

Required Qualifications

• Experience working with the Salesforce Lightning Design System (SLDS)
• A portfolio including service design deliverables (e.g., service blueprints)
• A portfolio exemplifying a deep understanding of UX/UI and design principles to define user experiences through human-centered design solutions (e.g., flows, process maps, screens, prototypes, etc.,)
• Demonstrated knowledge of user research methodologies and best practices (e.g., personas, interviews, heuristics, etc.,)
• A portfolio with design deliverables that integrate user research (e.g., data, insights, etc.,)
• Experience working in a B2B SaaS environment (preferably in a highly-regulated industry)
• Exceptional knowledge of Figma for generating low-fidelity and high-fidelity prototypes
• Resiliency and soft skills to communicate respectfully when challenging assumptions and tactful style when receiving feedback, adapting work and designs to the needs and constraints of the business
• Proven presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX/UI design and user research
• Excellent cross-functional collaboration, communication and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speed

Preferred Qualifications

• Experience working with nCino
• Experience working in commercial lending
• Experience working in financial services
• Experience working within design systems or style guides

The base pay for this position is generally between $118,300 and $183,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

This posting is expected to remain active for 60 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.