Doble IT Helpdesk Administrator I

JOB SUMMARY

The IT Helpdesk Administrator will be responsible for supporting the IT Team in maintaining hardware, software, infrastructure, and systems. The position involves basic helpdesk resolution and requires the person to learn new IT skills in order to complete various tasks and projects for the department, training will be provided. They will ensure that system hardware, operating systems, and related procedures adhere to organizational values in compliance with security and operation policies. They will be working mainly through the helpdesk ticketing system, will interact with Doble employees in relation to troubleshooting, and deploying software and equipment. This role will be based in our Marlborough, MA office reporting to the Senior IT Manager.

ESSENTIAL JOB FUNCTIONS

• Overall Scope:
  
  
  
  • Support the IT team in maintaining hardware, software, and other systems
  • Assist with troubleshooting issues and provide technical support
  • Manage the helpdesk ticketing system queue and resolve open tickets on a timely basis according to the department's SLA's
  • Organize and maintain IT resources
  • Lend IT support in areas involving Windows operating systems, Microsoft software like Office suite, third party applications and laptop support
  
  
  
  
• Activities:
  
  
  
  • Deploy Windows OS on computers and prep for users
  • Monitor the helpdesk ticket queue and resolve tickets for the user community to ensure that the departments SLA's are met
  • Apply Microsoft & third-party vendor patches with the latest releases on computers
  • Add computers to the company Domain
  • Create & remove users Active Directory/Azure in compliance with SOX
  • Assign 0365 licenses & install applications
  • Install local printers and scanners
  • Deploy computers to end users
  • Document/Inventory computers
  • Learn and utilize basic networking concepts and troubleshooting
  • Provide IT support for users through the IT helpdesk ticket system
  
  
  
  

• Procurement of computers & peripherals
• Facilitate computer/laptop hardware repair calls with the vendor and end user
• Decommission old computers to remove accounts from Active Directory/Software
• Set up user accounts, permissions and passwords
• Patch software
• Manage and maintain Antivirus updates across corporate WAN
• Build and maintain end user workstations

• Administration
  
  
  
  • Ensure there is proper documentation of systems and process
  • Update and enter timesheets on-time
  • Document support issues via helpdesk system
  • Suggest and provide IT solutions to business and management problems
  • Ensure that all IT equipment complies with Doble standards
  • Provide training and technical support for users with varying levels of IT knowledge and competence
  • Work closely with other departments/organizations and collaborating with other IT staff
  • Perform other duties as assigned
  
  
  
  

QUALIFICATIONS

EDUCATION:

Associate's Degree in Information Technology or Computer Science, or equivalent experience in lieu of degree

REQUIRED EXPERIENCE:

• 1-3 years of relative experience
• Strong familiarity with Microsoft Windows 10 and 11
• Knowledge of Microsoft Office 365/2019
• Ability to install PC hardware in a network environment
• Ability to set up PC hardware and software
• Ability to diagnose and troubleshoot PC problems
• Clear written and verbal skills essential
• Ability to follow through on tasks assigned
• Frequent end user interaction requires interpersonal skills and a positive attitude

PREFERRED EXPERIENCE (Not Required):

• Some familiarity of routing, switching, wireless networks, Cloud computing Azure Cloud Services and virtualization,
• Networking & Endpoint Security, email, spam filtering
• Microsoft, VMware or Cybersecurity certifications are a plus but not required
• CompTIA Server+ or A+ certification is a plus

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Actual base salary offered to the hire applicant will be determined on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Hourly pay range minimum18.07 - Midpoint $22.58