Case Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Pay : 24.59 per hour

Job Summary

Service Source partners with HOST (Department of Housing Stability) to conduct outreach and recruitment for Denver Day Works (DDW), a job readiness program for individuals experiencing homelessness. DDW provides daily work opportunities, support services, and job readiness programming that may lead to employment. The DDW Case Manager helps participants meet basic needs and connects them to resources like food, shelter, healthcare, and public benefits. This grant-funded position includes fieldwork to assess participants' strengths and barriers to employment.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Conduct outreach and recruit individuals experiencing homelessness for the Denver Day Works (DDW) program in partnership with HOST.
• Support participants through initial and ongoing assessments to identify and address basic needs that reduce barriers to employment.
• Connect participants to essential resources such as food, shelter, clothing, and healthcare based on their individual needs.
• Assist participants with public benefit applications and conduct assessments like VI-SPDAT to evaluate housing and resource vulnerability.
• Engage with participants in the field to understand their work strengths, limitations, and resource navigation needs.

Additional Responsibilities

• Providing job readiness programming that may lead to employment.
• Linking participants to internal or external providers for SSI/SSDI application assistance or representation.
• Tracking participant progress and maintaining accurate documentation.
• Coordinating with other service providers to ensure continuity of care.
• Supporting participants in navigating housing and employment systems.
• Maintaining timely and accurate data entry, service notes, and documentation in systems such as HMIS and E-Logic.
• Building strong relationships with participants and community partners, including property management and housing authorities.
• Upholding confidentiality of all participant information and materials.
• Remaining culturally attuned, sensitive, and compassionate in all interactions.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• 2 years of experience in case management required.
• High school diploma or General Education Development (GED) preferred.
• A valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR) required.

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office, especially Excel, Outlook, and Word.
• Strong communication skills, both written and verbal, with excellent grammar and reasoning.
• Creative problem-solving abilitieswith a practical, solution-focused mindset.
• Maintains confidentialityand handles sensitive information with discretion.
• Technologically proficient, including use of smartphones, tablets, laptops, and remote software.
• Applies evidence-based practicessuch as Motivational Interviewing, Harm Reduction, Trauma Informed Care, and Mental Health First Aid to support participants.
• Effective communicatorwith both participants and staff across various settings.
• Independent project managementskills with the ability to track and report outcomes.
• Strong commitment to the agency's mission and goals.
• Demonstrated analytical skills, including interpreting documents, performing mathematical calculations (e.g., percentages, geometry, budgeting), and solving practical problems using various instruction formats.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee is regularly required to reach with hands and arms. The employee is required to stand and walk. The employee is required to lift, place, or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While in the ServiceSource office setting, the work environment is usually quiet. While visiting employer worksites in the community, noise level and weather/temperature conditions may vary.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information