New

Call Center Supervisor

Quadrant, Inc.
United States, Colorado, Golden
Sep 04, 2025
Call Center Supervisor Golden, CO Pay From : $45,000/yr MUST: Eligible for Public Trust 3+ years of experience in customer service related field 2+ years of experience in Supervisory role Experience with ordering and tracking supplies Experience in call center specific environment is desired Managing schedules and timecard administration experience desired Strong communication skills both written and verbal Highly organized with strong attention to detail Strong customer service skills DUTIES: Support agents with procedures and process for complex transactions Preparation of reports and analyzing data to assist management Provide technical assistance to clinical specialists such as: Guiding the clinician through the remote order entry system. Conducting model changes. Device registration. Making serial number changes. Telehealth service entry procedures. Ensuring agents understand and comply with all call center objectives, performance standards and policies. Identifying operational issues and suggesting possible improvements. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".