New

Retention Coordinator (Transfer & Special Programs)

University of Arkansas
United States, Arkansas, Fayetteville
346 North West Avenue (Show on map)
Sep 04, 2025
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 09/21/2025 Type of Position:Student Support Services Workstudy Position: No Job Type:Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations \| OEOC \| University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351. Department:Student Affairs Retention Outreach Department's Website: Summary of Job Duties:Department Overview: NEXUS Retention Outreach is a newly restructured student support department within the Division of Student Affairs at the University of Arkansas. We provide proactive, inclusive, and community-centered support to uniquely identified students, including first-generation, low-income, freshman commuter, transfer, and specific scholarship recipients. Our team is committed to advancing student retention, belonging, and academic achievement through direct coaching, peer mentoring, resource connection, and strategic outreach. Position Summary: The Coordinator reports directly to the Director of NEXUS and plays a key role in advancing the department's mission. This position assists with projects that include supporting transfer students, coordinating TRIO recruitment efforts, and managing TRIO Student Support Services record keeping and data analysis. The Coordinator will also maintain a caseload of students, providing individualized guidance and connection to campus resources. As a member of the NEXUS team, the Coordinator contributes to departmental programs, communications, and outreach activities. The ideal candidate is proactive, organized, and service-oriented with strong leadership and communication skills. This role contributes directly to the mission of NEXUS by helping students navigate the university experience and thrive through intentional engagement and support. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications: Minimum Qualifications: Bachelor's degree (all majors welcomed with relevant experience) from an accredited institution of higher education At least one year of experience working in higher education, student services, or a related field. This may include part-time, volunteer, and other relevant professional or leadership experiences Preferred Qualifications: Experience working with academic retention, academic advising, financial aid, scholarship cohorts, mentoring, or college access and completion programming Experience working with first-generation, low-income, commuter, or transfer student populations Experience with educational and/or training content creation Knowledge, Skills, and Abilities (KSAs): Knowledge of academic requirements related to postsecondary enrollment and completion Superior interpersonal, listening, oral and written communication skills to effectively and professionally communicate using tact and diplomacy Demonstrated self-management, organizational, and time management skills Proficient skill documenting, assessing, and evaluating program-related information and outcomes Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action Proficient skill using Microsoft Office Suite, specifically MS Excel, PowerBI, MS Forms, student databases, design software, and other related technology, such as Starfish (UASuccess), Blackboard, and Workday Ability to interact with a high degree of contact within the student and learning environment Organizational and prioritization abilities in accomplishing tasks Ability to work minimal evenings and weekends, based on office needs Ability to adapt to frequent changes, balance multiple competing priorities and perform highly detailed work Ability and willingness to provide hands-on, step-by-step guidance and support to students Ability to think critically, exercise mature judgment in identifying problems, and generating solutions Ability to maintain effective working relationships, build trust, and work collaboratively with stakeholders Additional Information: Salary Information: $43,923 (Commensurate with education and experience) Required Documents to Apply: Resume Optional Documents: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Proof of Veteran Status Recruitment Contact Information: C.J. Mathis, Director of NEXUS Retention Outreach & TRIO Student Support Services 479-575-5781 cmathis@uark.edu All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Special Instructions to Applicants: Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:N/A Frequent Physical Activity:N/A Occasional Physical Activity:N/A Benefits Eligible:Yes