Confirmations Specialist - Remote (Bilingual Spanish/English)

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

We are seeking dedicated and detail-oriented Confirmation Specialists to join our team. This role is crucial in confirming scheduled appointments, overcoming objections, providing pre-installation knowledge to customers, handling escalations, and ensuring a seamless rescheduling process for our customers. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work efficiently under pressure.

Starting Pay: $17/hour (Sundays and 1weekday off each week)

Training: Paid, 4 Weeks | Monday-Friday, 9:00 AM - 5:30 PM MT

Key Responsibilities:

• Push to confirm all scheduled appointments, overcome objections that customers may have, and help solidify the install.
• Act as the first point of contact for escalated scheduling issues, providing timely and effective resolutions.
• Coordinate and manage the rescheduling process, ensuring minimal disruption to customers.
• Communicate with customers via phone, email, chat, and text to confirm, reschedule, or resolve scheduling issues.
• Maintain accurate records of all scheduling interactions and resolutions in the system.

Required Skills:

• Previous experience in a customer service or scheduling role, preferably in a fast-paced environment.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Excellent verbal and written communication skills. Bilingual Spanish/English
• Familiarity and proficiency using Microsoft Office, web browsers, basic computer competency.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• High attention to detail and organizational skills.
• Customer-focused with a positive attitude.
• Ability to remain calm under pressure.
• Proactive and self-motivated.

Technology Requirements:

• Laptop or Desktop computer with at least 16GB RAM - absolutely no Chromebooks
• Wired internet connection - ethernet cable connection from computer to router
• High-speed internet - 50mbps upload and download speed required minimum
• USB headset - can be wireless, wired is preferred. No Bluetooth or AirPods
• USB mouse - can be wireless, wired is preferred. No trackpad usage
• Dual monitors preferred but not required
• Must provide proof of requirements upon screening

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.