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Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Utah, Salt Lake City
Sep 03, 2025
Now Hiring: Benefits Call Center Representative Short-Term Contract \| Remote After Training \| Great Pay Before the Holidays! Ready to level up your customer service game and earn extra cash before the holidays? Join our team as a Benefits Call Center Representative and help employees navigate their medical benefits during open enrollment. No prior call center experience? No problem-we'll train you and treat you! What You'll Do * Handle 30-40 inbound calls daily from employees and clients with benefit questions * Explain complex insurance programs with clarity and compassion * Record employee enrollments and assess data to improve benefit utilization * Spot opportunities to improve program design and administrative processes * Use your growing expertise to support more advanced benefit inquiries What You Bring Must-Haves: * 1+ year of customer service experience (retail, hospitality, or in-person welcome!) * Patience, empathy, and a willingness to learn call center skills * Solid computer skills (Office, Webex, multitasking across tabs) * Strong job tenure-we value commitment Nice-to-Haves: * Benefits or insurance knowledge * Previous call center experience * Familiarity with ADP systems or processes Training Perks * 3 weeks of in-office training (classroom + nesting) * Candy, prizes, and themed treats to keep things fun and engaging * Learn everything you need to succeed in a supportive environment Schedule & Work Setup * Remote work begins in Week 4 * Shifts assigned between 6am-6pm MST (no shift changes during contract) * Must work 1 Saturday/month in October, November, and January (paid OT!) * Must be available M-F between 8am-8pm EST * Must live within 30 minutes of the office in case of tech issues Why This Role Rocks * Short-term contract through January-perfect for resume building and holiday cash * Potential for extension or permanent placement with ADP * Join a team that values your growth and celebrates your wins Ready to make a difference and get rewarded for it? Apply now and let's make open enrollment a breeze-for everyone. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.