Business Development Coordinator

Are you ready to make an impact? Join ANAB, the largest multi-disciplinary accreditation body in North America, with offices in Washington, D.C., and Fort Wayne, IN. We partner with government regulators, industry leaders, and top organizations worldwide to safeguard health and safety, protect the environment, and uphold the quality of goods and services. Our work supports the development of national and international policies and standards, and we conduct rigorous assessments to ensure our clients meet the highest standards of competence and compliance.

The Business Development Coordinator interfaces with clients, assessors, committee members, and staff to support the delivery of accreditation activity, assessment services, and business development initiatives in accordance with documented processes and in a timely manner.

Essential Functions:

• Coordinate onboarding of new customers and ensure connection across operations, financial, and technical platforms.

• Facilitate communication between clients and appropriate ANAB staff to ensure timely progress of new applications.

• Coordinate training activities, including instructor, attendee, and host scheduling; hosting logistics; pre- and post-training activity; exam scoring; and certificate issuance.

• Review submitted applications and follow up with clients for both training and accreditation.

• Support the maintenance of internal databases related to instructors and customers.

• Coordinate booth shipment logistics and maintain related policies for conferences and events.

• Serve as liaison between clients, assessors, staff and accreditation committees to support the business development lifecycle.

• Provide support to technical staff, accreditation councils and other related committees.

• Assist with monthly forecasting and annual budgeting processes.

• Contribute to achievement of business-unit metrics through process monitoring and support activities.

• Provide customer support, including follow-up and correspondence as needed.

• May schedule meetings and appointments, manage projects, and conduct research.

• Participate in and contribute to Business Development Unit meetings.

• Maintain records and documentation associated with business development and accreditation processes.

• Other duties and responsibilities as assigned.

Other Duties and Responsibilities:

• Participate in the review of applications and assessment team coordination, where applicable.

• Support internal and external audits, evaluations and process improvements.

• Address internal management system findings, including corrective actions and root cause analyses.

• Occasional overnight travel may be required.

Knowledge and Skills Required:

Communication Skills: Written, verbal, listening

• Customer service support and problem solving.

• Proficient written and verbal communication, listening, and interpersonal skills.

• Ability to always act with respect and integrity.

Administrative Skills: Attention to detail, timeliness

• Demonstrated administrative discipline and organizational ability.

• Recordkeeping: ability to accurately create, maintain, and retrieve records.

• Ability to prioritize projects, handle multiple activities simultaneously, and pay thorough attention to detail.

Behavioral Skills: Ethical, professional, interpersonal

• Professional demeanor and ability to balance respect, decisiveness, and tenacity when interacting with others.

• Capacity to embrace change and manage work under pressure.

Operational Skills: Planning, coordination, quality principles

• Understanding of accreditation business operations, third-party assessment systems, and value-added services.

• Familiarity with continuous improvement, customer service, teamwork, and collaborative working environments.

Technical Skills:

• Proficient with Microsoft Office applications.

• Proficient keyboarding skills.

• Ability to learn and use ANAB platforms and databases.

Problem Solving:

• Ability to identify and address operational and process challenges and opportunities.

Education and Experience: High school diploma or equivalent required. At least 2 years of relevant experience (e.g., business, customer service, office environment) is required. A bachelor's degree may substitute for required experience.

Working Conditions: Office environment. Occasional overnight domestic travel may be required. This position is not amenable to working remotely on a permanent basis without prior approval.

Compensation & Benefits:

ANAB offers a competitive compensation package, including:

• 403(b) retirement plan with matching contributions

• Generous paid time off (PTO) plan

• Comprehensive medical, dental, and life insurance options

• Additional optional benefits to support your well-being

Why Join ANAB?

If you're passionate about influencing global standards, working with diverse teams, and driving excellence in laboratory accreditation, we want to hear from you. Join ANAB, where your expertise makes an impact, your leadership shapes industries, and your career can reach new heights.

ANSI National Accreditation Board is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.