Executive Communications & Change Management, Senior Manager (Account Success)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is hiring an experienced executive communications professional to lead communications programs for our EVP of Customer Success. This person will drive communication planning and execution, collaborating across matrixed stakeholders and teams. We're looking for a strategic thinker who can build strong relationships across our company, connect ideas and information from a broad landscape, and get the job done. Strong writing skills are a must to deliver and land relevant, authentic multi-channel narratives.

Primary Responsibilities

Strategic Communications

• Develop and execute high-impact communications for the EVP of Account Success that drive business goals

• Develop executive talking points, presentations, and briefing materials for internal and external engagements

• Support the EVP on company-wide campaigns and events (e.g., Dreamforce, Company Kickoffs)

• Create and maintain consistent messaging frameworks aligned with company strategy and values

• Manage executive communications calendar, prioritize opportunities, and develop integrated communications strategies for Account Success

Content Development

• Write and edit talk tracks, blog posts, internal messages, and social media content for senior leaders

• Craft compelling narratives that effectively communicate complex business initiatives

• Create presentation materials for all team calls, leadership sessions, and external events

Stakeholder Management

• Build strong relationships with cross-functional teams to ensure aligned messaging

• Collaborate with ES, Marketing, and Customer Success Communications teams

• Partner with executive assistants to manage speaking calendars and commitments

• Provide strategic counsel to leadership on communications opportunities and risks

Requirements

• Highly organized and energetic leader with at least 10+ years of communications experience

• Proven track record of leading complex, enterprise-wide and cross-functional communications programs in a fast-paced environment

• Strong executive presence and the ability to confidently engage with seasoned executives.

• Ability to educate stakeholders on communications strategies and influence decision making

• Excellent writing, editing, and content development skills, with experience capturing an executive's unique voice and crafting messaging on their behalf

• Strong project management skills, able to drive complex, multi-stakeholder announcements and initiatives

• Experience working in fast-paced, high-growth environments, with the ability to prioritize, manage multiple projects, and pivot as needed

• Excellent verbal and written communication and project management skills and attention to detail

• Self-starter with proven ability to work under tight deadlines with limited resources

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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