Senior Local Customer Relationship Manager
 PG&E | |
 United States, California, Concord | |
 Aug 21, 2025 | |
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Requisition ID# 166924 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: Concord; Napa; Vallejo Department Overview Leads resolution of critical and complex customer issues by working cross-functionally with internal partners such as billing, rates, service planning, interconnections, metering and customer energy solutions (CES). The customer segment of support includes the largest cities and counties in geographic area as assigned. Partners with customer relationship managers (CRM) support sales and service activities and ensure that customer needs are handled in a timely and professional manner using a team approach. Identifies and implements process improvements and shares best practices to improve customer experience. Build internal and external relationships and functional/segment expertise to meet customer needs. This role is also responsible for coordinating with CRMs to maintain awareness and assist in the facilitation of customer projects or issue resolution in the local division. This role also supports emergency support in an On Call Support position several times throughout the year. This support is generally based near the employee's home location. This position is hybrid, working from your remote office and your assigned work location based at least once per week, or more, based on business need. The assigned work location will be within the PG&E Service Territory. PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.The decisionwill be made on a case-by-casebasis related tothese factors.This job is also eligible to participate inPG&E's discretionary incentive compensation programs. Bay Area: $102,000 - $139,700 Position Summary Leads resolution of critical and complex customer issues by working cross-functionally with internal partners such as billing, rates, service planning, interconnections, metering and CES. Partners with CRMs to support sales and service activities and ensure that customer needs are handled in a timely and professional manner using a team approach. Identifies and implements process improvements and shares best practices to improve customer experience. Build internal and external relationships and functional/segment expertise to meet customer needs. Job Responsibilities
Qualifications Minimum:
Desired:
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