New

OER -Operations Communications Specialist

New York City Department of Transportation
$46,589.00 - $62,774.00
United States, New York, Queens
Aug 15, 2025
*In order to be considered for this position candidate must be serving permanently in the title of Operations Communications Specialist, or must have filed for civil service exam #5098, and provide proof of filing, or be eligible under the 55a program.* The Department of Transportations (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. The Division of Sidewalk & Inspection Management (SIM) is responsible for maintaining 12,750 miles of sidewalk and more than 185,000 corners throughout the city. The Office of Emergency Response Unit (OER), is a 24/7 operation that is dedicated to the resolution of any incident or crisis that threatens the structural integrity or impedes public safety or the free flow of people and goods utilizing the transportation infrastructure systems within the city of New York. OER consists of four sub-Units: The Communications Center, Emergency Response, Radio Repair and Maintenance, and Emergency Planning and Preparedness. Under direct supervision, monitor radio frequencies, answer radio calls in the prescribed manner, transmit information to field personnel as dictated in the special operating procedures, make telephone calls, and accurately log transmissions as necessary. Perform accurate data entry and retrieval on various systems. Create comprehensive and accurate incident descriptions, and collect accurate location information. Make visual inspection of all operating equipment and settings and report malfunctioning equipment. May be required to perform preventative maintenance work on operating equipment or arrange to have maintenance done by designated personnel .Participate in training sessions as necessary and may be required to work unscheduled or extended tours based on operational needs. OPERATIONS COMMUNICATION SPECI - 20271 Minimum Qualifications 1. Six months of full-time satisfactory experience operating two-way radio equipment involving the extensive receiving, logging and sending or radio transmissions in English (Citizen Band radio experience is not acceptable); or 2. Six months of full-time satisfactory experience as a telephone dispatcher involving the extensive receiving, logging and sending of messages in English (telephone operator experience is not acceptable). Special Note To be eligible for placement in Assignment Level II, individuals must have at least two years of experience in Assignment Level I. Preferred Skills -Understanding of Incident Command System and proficient with Microsoft office applications and web-based technologies such as Microsoft word -Knowledge of roadways within 5 boroughs -Knowledge and usage of emergency notification systems -Knowledge of Traffic Signal Maintenance Program -TSMP -Knowledge of Streetlight Maintenance Program-SLMP *In order to be considered for this position candidate must be serving permanently in the title of Operations Communications Specialist, or must have filed for civil service exam #5098, and provide proof of filing, or be eligible under the 55a program.* 55a Program Note: This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your resume or cover letter that you would like to be considered for the position under the 55-a program. The City of New York is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.