Retail Facilities Coordinator

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this Opportunity: MillerKnoll is seeking a Facilities Coordinator, North America Retail. This role will be responsible for overseeing daily maintenance and repair requests for all MillerKnoll Retail locations, as well as corporate offices, campuses and distribution centers in North America and Canada ensuring all preventative maintenance and work orders are performed in a productive manner.

You will use your broad range of technical knowledge of all interior and exterior elements of the retail store chain to support a wide range of work orders including, but not limited to: Building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, long term facility improvements.

Responsibilities:

• Process the day-to-day service work orders for repair trades (i.e. janitorial, plumbing, doors, locks, fire/life safety) along with other assigned trades for all MillerKnoll Retail locations, as well as corporate offices, campuses and distribution centers in North America and Canada in North America and Canada ensuring all preventative maintenance and work order requests are scheduled and performed in an effective/efficient manner.

• As first point of contact for emergent facilities issues, you must be able to work flexible hours as required, occasionally taking emergency calls after hours and weekends in support of the Direct To Consumer process.

• Utilize our work order management system - FEXA to dispatch and monitor day-to-day work orders for R&M trades (HVAC, plumbing, lighting, doors, locks, fire/life safety, janitorial, plant maintenance, etc.) for all retail locations. Monitor vendor performance to completion of repair.

• Coordinate, monitor and confirm completion for all PM services (HVAC, Lighting, Cleaning, painting, etc.) monthly or other planned frequency.

• Receive and maintain all city and state permitting and compliance records for elevators, HVAC, sanitation, etc., particularly in New York City.

• Update and maintain all facilities files (LL information, studio/store materials spec information, etc.)

• Manage existing vendor relationships.

• Liaison with building management re: parking, HVAC, elevator repair, etc. Escalate unresolved issues to manager.

Qualifications:

• 3-5+ years experience in Retail Facilities trade work.

• Project management and/or trades experience a strong plus.

• Experience using FEXA or similar work order management system is a strong plus.

• Basic knowledge of various elements of the retail store chain including, but not limited to: minor electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, locks, doors, janitorial, etc.

• Ability to communicate the needs to our Service Providers for retail facilities maintenance and repair.

• Ability to establish service levels for stores, equipment technicians, contractors and vendors. Coordinate scheduling and monitor day-to-day performance and issue resolution.

• Ability to manage vendors for facilities repair and maintenance.

• Ability to work independently in a high stress, multiple task environment.

• Motivated, customer service oriented

• Outstanding interpersonal skills

• Good verbal and written, computer and communication skills, Excel, Word, and related software applications.

• Special Physical and/or Mental Requirements: * Willingness to work occasional irregular hours, by monitoring the work order Web Based Maintenance Management System and responding to after hours and weekend emergency service requests * May be required to travel 5% of the time, within the U.S * Bend, lift, open and move product and related office items varying in weight up to 50lbs, depending on need

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.