Remote

Consultant I, Specialty Client Success

NextGen Healthcare
United States, Georgia
Aug 05, 2025
Job Description: The Consultant I, Specialty Client Success supports clients in utilizing the company's solutions to meet their organizational goals and objectives. This role provides hands-on learning opportunities through consulting engagements, assisting with project coordination, system configurations, and implementation activities under the guidance of senior team members. Assist in rendering consulting services at client sites, corporate offices, and remotely. Support project stakeholders by gathering information, documenting workflows, and assisting in gap analysis. Participate in Discovery sessions for new implementations to understand client-specific configurations and workflows. Build, configure, and maintain basic best practice workflows based on standard client needs. Document client interactions, system configurations, and identified gaps in product functionality. Provide Go-Live support and user adoption assistance for the company's products. Assist in collecting and analyzing client feedback for continuous improvement. Collaborate with project teams to ensure timely deliverables and maintain documentation for project outcomes. Support client education efforts by discussing training materials, system functionality, and workflow optimizations. Travel up to 50%. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in business administration, Health Informatics, Computer/Data Science, or related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 1-3 years of experience in healthcare IT, customer success, consulting, or project coordination. License/Certification Required: Ability to obtain NCP Certification in EHR or EPM and DM within 6 months of employment. Knowledge, Skills & Abilities: Knowledge of:Basic understanding of healthcare workflows and clinical practice management. Knowledge of EHR/Practice Management systems preferred. Proficiency in Microsoft Office Suite; familiarity with SQL or other data tools is a plus. Skill in:Strong customer service and communication skills. Ability to:Ability to manage multiple priorities in a fast-paced environment. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.