Clerical Assistant 3 - Bureau of Motor Vehicles

Are you prepared to leverage your advanced administrative skills in a role that values your extensive experience? Join our team as a Clerical Assistant 3 in the Department of Transportation's Bureau of Motor Vehicles. In this position, you will review and input vehicle title and registration applications into our computer system, ensuring the accuracy of critical information such as names, addresses, insurance details, plate and tag numbers, signatures, liens, notarization, tax obligations, and document authenticity. If you have a keen eye for detail and excel in a collaborative environment, seize this opportunity to apply today and contribute significantly to our organization.

In this position, you will be responsible for processing and reviewing applications and inquiries received through various channels, including USPS, Messenger Unit, legislative offices, fax, customer service, and electronic platforms like notepads, commercial motor vehicle (CMV) mail queue, and outlook. Daily operations involve handling a range of commercial motor vehicle transactions, such as titling trucks and buses, managing record suspensions or restorations, issuing registrations, and fulfilling requests for duplicate credentials. Your tasks will include addressing customer inquiries via phone, in-person, or written communication, as well as regularly working at the customer service counter, managing a cash drawer, and submitting collected funds. You will be accountable for all unaccounted funds, including cash, credits, debits, and electronic records on a daily basis. You will demonstrate your exceptional customer service and professionalism while investigating and resolving inquiries or discrepancies, exercising independent judgment with minimal supervision. Additionally, you will reference information from various regulatory bodies, such as the Public Utility Commission, Department of Revenue, Motor Vehicle Code, Federal Motor Carrier Safety Administration, Internal Revenue Service, and International Registration Plan to ensure compliance with established policies and procedures.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.