Transportation Coordinator - Remote in Michigan

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

If you reside in Michigan, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Transportation Coordinator is responsible for the full range of provider relations and service interactions between UnitedHealth Group and transportation subcontractor. You will design and implement programs to build and nurture positive relationships between the health plan and transportation providers/brokers. This includes directing and implementing strategies relating to the development and management of a transportation provider network, identifying gaps in quality, remediating operational shortfalls, researching and remediating daily as well as ongoing issues. The Transportation Coordinator will also assist the Vendor Oversight Manager where necessary in the oversight of program management functions related to transportation, including but not limited to:

• Program compliance
• Implementation of program policies, procedures and protocols that align with State and Federal requirements
• Gain a full understanding of the State's NEMT requirements through review of the contract
• Ensuring service level and utilization standards are met
• Meeting performance member experience standards
• Participate in consumer complaint resolution processes
• Oversee daily and ongoing transportation issues and monitor grievances and drive remediation strategies for improvement opportunities and timelines
• Assist in the education of internal staff on the program requirements and established protocols
• Help with responses to state complaints and incident reports
• Implement correct action plans and drive remediation processes with vendor
• Maintain reporting and ongoing auditing of processes
• Facilitate Transportation JOCs and regular touch points to track trends, identify issues, and drive remediation strategies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of vendor management or support experience
• 2+ years of Medicaid and/or Medicare experience
• 2+ years of experience managing multiple projects
• Understanding of Medicaid and Medicare contracting process, including downstream agreements
• Intermediate level of proficiency with MS Word, Excel, and PowerPoint
• Demonstrated ability to establish and monitor key performance indicators
• Proven ability to meet deadlines
• Demonstrated ability to influence course of action when other teams are directly accountable for outcomes
• Resident of Michigan
• Driver's license and access to reliable transportation
• Willing or ability to travel up to 25%

Preferred Qualifications:

• Experience interacting with state regulators and vendor leadership
• Experience with Compliance Audits
• Knowledge on advanced reporting techniques (SQL, PowerBI, etc.)
• Proven excellent organizational and planning skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.