Voice Operations Support/Cisco Telepresence/MS Teams/IVR; NC, GA, AZ

Genesis10
life insurance, 401(k)
United States, Arizona, Chandler
Jul 23, 2025
Genesis10 is currently seeking a Network/System Engineer with our client in the financial industry located in Charlotte, NC, Kennesaw, GA and Chandler, AZ. This is a 12 + month contract position. Responsibilities: Voice Operations engineering support for Cisco and MS Teams Handle/manage all aspects of core voice services in conjunction with support Voice for infrastructure globally Support of Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport-including external carrier Participate in change and problem management reviews, and working with other support teams to manage, triage, and resolve issues expeditiously Work closely with vendors and management of internal teams Tasks focus on incident management, risk assessment, escalation, system restoration, and break/fix scenarios Requirements: 5+ years' of voice technology experience 3+ years' experience in a Lead Role 5+ years' operational engineering expertise with Voice Networking, including SIP, Carrier, e911, Contact Center, IVR, CTI and VOIP technologies Operational Engineering experience with other voice, data network, and security network technologies demonstrable by certification and/or work history Strong knowledge of Cisco Voice Systems, including Incident Management process and TAC engagement Understanding of Cisco Telepresence and WebEx platforms MS Teams interoperability with Core Voice services Experience with NICE Recording, including provisioning Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management Able to open Incident and Problem Tickets Extensive experience with technical troubleshooting methodology Strong risk management skills - able to understand urgency, and assess impact Ability to work in a highly visible environment Understand concept of operational excellence and strive to improve environment Strong inter-personal skills; able to work both independently and in a team environment Experience working in the financial or banking industry Extensive experience with technical troubleshooting methodology Good communication skills Ability to lead meetings Ability to write clear concise updates to properly communicate to Senior Leadership Cisco Webex - Working with Bridgelines and Breakout Sessions Mattermost - Documenting key triage activities NEWs - Identifying and paging the right teams for assistance Microsoft Products (Excel, Word, PowerPoint) ITSM (Information Technology Service Management) Remedy ServiceNow Experience Desired skills: MS Teams Voice provisioning Pay range: $50.55 - $58.55 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.