Customer Care Representative

Your Title: Customer Care Representative

Job Location : Westminster, CO

Do you thrive on building relationships and solving problems? Do you love learning and supporting people across the world?

What You Will Do

The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.

• Provide customers with quotes and product knowledge

• Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback

• Input sales orders, payments, and help customer activate their service

• Update client accounts to maintain data integrity

• Troubleshoot technical customer issues with service activation and operation

• Respond to internal and external inquiries via email and phone.

What Skills & Experience You Should Bring

• Fluent in English; conversational in Portuguese/Spanish preferred

• Excellent communication skills

• A warm, approachable, outgoing manner

• Able to uncover customer needs and pair them with appropriate solutions

• Skilled in outbound customer calls to solicit subscription renewals

• Working knowledge of word processing, spreadsheet tools and internet browsers

• Technical expertise preferred

• Experience in a customer service position preferred

• Bachelor's degree preferred

• Overtime/weekend work required during peak season (March-June and September-December).

About Your Location

This role is based in our Westminster, CO headquarters, requiring onsite work to foster close collaboration and team synergy.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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