New

Associate Director for Testing Operations

Loyola University Chicago

United States, Illinois, Rogers Park

Jul 22, 2025

Position Details

Job Title	Associate Director for Testing Operations
Position Number	8101448
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Exempt
Campus	Rogers Park-Lake Shore Campus
Department Name	STUDENT ACADEMIC SERVICES
Location Code	STUDENT ACCESSIBILITY CENTER (02043G)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	Reporting to the Director of the Student Accessibility Center ( SAC), the Associate Director for Testing Operations manages accommodated testing operations at Loyola's three Chicago-area campuses: Lake Shore Campus, Water Tower Campus, and Health Sciences Campus. The Associate Director supervises testing operations staff and oversees the coordinating, scheduling, and processing of accommodated tests or assessments for students with disabilities while ensuring that test integrity and Student Accessibility Center policies and procedures are followed. Duties and Responsibilities: Reporting to the Director of the Student Accessibility Center, the Associate Director of Testing Operations manages the overall exam proctoring services provided to the Loyola University Chicago community of faculty and students, ensuring exam integrity and Student Accessibility Center policies and procedures are followed. Supervises Testing Coordinator of the Student Accessibility Center. Serves on the SAC leadership team with Director and fellow Associate Directors. Oversees testing operations for students with disabilities for the Student Accessibility Center at three campuses: Lake Shore Campus, Water Tower Campus, and Health Sciences Campus. Works with Director to develop and update services, policies, and procedures for consistency among testing operations among Loyola's multiple campuses. Conducts ongoing evaluations of accommodated exams services to continually improve service delivery. Responsible for improving exam proctoring processes through understanding and exploring available capabilities of the case management technology platform. Engages in ongoing trainings offered by case management technology platform on accommodated exams module. Recruits, trains, mentors, schedules and directs the work of the Testing Coordinator. Recruits, trains, and mentors the proctors, graduate student workers, and final exam staff volunteers. Responsible for overall compliance and academic integrity of the Testing Center in conjunction with SAC staff. Manages communication with students and faculty when alerted of academic integrity concerns during administration of exams. Keeps Director informed of academic integrity concerns that arise. Ensures documentation and written records of academic integrity concerns raised during proctoring at SAC testing center are provided by Testing Coordinator. Manages records of incidents with Testing Coordinator is absent. Works closely with Director of SAC to ensure students receive proper accommodations during assessments. Facilitates good working relationships with faculty utilizing SAC testing services. Communicates with faculty regarding timelines for submitting exams and the need for adjusted exam starting times when appropriate. Assists Testing Coordinator in reviewing exam, test, or quiz requests for scheduling and administration purposes. Assists Testing Coordinator with utilizing case management technology system to secure tests and collect instructions for test administration or contacts faculty when additional information is needed. Confirms testing instructions, materials allowed, accommodations, and disposition of completed exams. Assists Testing Coordinator responding to faculty and staff inquiries regarding accommodated exams, tests, and quizzes. Proficient with assistive technology such as JAWS, Kurzweil, Dragon Naturally Speaking, etc. to assist students during exams. Responsible for documenting, collecting statistical data, analyzing trends in SAC testing center utilization, and preparing detailed reports regarding exam, test, or quiz activity and administration. Earns certification to proctor specialized testing as needed. Provides excellent customer service to students, faculty, and staff. Participates in university-wide and in Student Academic Services signature programs, events, and activities, including but not limited to: Orientation, New Student Convocation, finals week proctoring, Undergraduate Admission open houses, Commencement, and student celebrations. Performs other duties as assigned. While this position is primarily based at the Lake Shore Campus (Rogers Park, Chicago, IL), the Associate Director will travel to the Water Tower Campus (Chicago, IL) and Health Sciences Campus (Maywood, IL) periodically and as needed.
Minimum Education and/or Work Experience	Bachelor's degree in Education, Social Work, Counseling, Higher Education or related field and five years of related work experience required; Master's degree preferred.
Qualifications	Master's degree preferred. Strong organizational skills and effective verbal and written communication skills required. Must be self-motivated with the ability to multi-task and work cooperatively in a team environment. Excellent written, verbal, and electronic communication skills and organizational skills. Exceptional attention to detail, accuracy, sound judgment, and ability to maintain confidentiality. Strong interpersonal skills and ability to engage with faculty/staff and students with care and professionalism.
Certificates/Credentials/Licenses	n/a
Computer Skills	Proficiency with MS Office 365 applications (including MS Excel, MS SharePoint, MS Teams), Internet, and e-mail applications. Prior administration or understanding of case management system Symplicity Accommodate preferred. Familiarity with any/all of the following is beneficial but not required: Oracle PeopleSoft; EAB Navigate360; Zoom. Proficient with assistive technology such as JAWS, Kurzweil, Dragon Naturally Speaking, etc.
Supervisory Responsibilities	Yes
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	None
Working Conditions	Irregular Hours
Open Date	07/22/2025
Close Date
Position Maximum Salary or Hourly Rate	$87,352 /ann
Position Minimum Salary or Hourly Rate	$82,106 /ann
Special Instructions to Applicants	As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at www.luc.edu/mission/. For information about the university's focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
About Loyola University Chicago	Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.
Quick Link for Posting	https://www.careers.luc.edu/postings/33477