Patient Access Supervisor - Cancer Services - 136019

The Patient Access Supervisor acts as the liaison for administrative services and operations within the Department of Cancer Services. This role involves overseeing a high-performing team of clinical care coordinators, managing complex authorization processes, handling call center escalations, and driving process improvement initiatives.

Key responsibilities include managing the day-to-day operations such as timekeeping, monitoring departmental performance and optimizing staff schedules. Additionally, the role involves coordinating patient access functions and ensuring the implementation of standard procedures for front and back end operations, as well as supervising the clinical care coordinator team by providing guidance and support.

• Four (4) years of related experience, education/training, OR a Bachelor's Degree in business, healthcare administration, or related area.

• Minimum of three (3) years recent relevant experience supervising support staff.

• Experience and proven success in skills to supervise support staff in clinic/center administration, and effectively manage multiple priorities in a fast-paced, dynamic environment.

• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.

• Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.

• Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.

• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.

• Exceptional skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.

• Knowledge of business software and specialized applications and data management systems used in clinic/center operations.

• Lean Six Sigma skills.

• Cancer service experience or equivalent service line experience.

• In-depth knowledge of insurance authorization and verification process.

• Proven scheduling experience.

• Exceptional patient experience and service recovery skills.

• Experience working with a multidisciplinary team including administrators, APPs, surgeons and nurses.

• Advanced EPIC experience.

• Ability to multitask in a busy practice environment and ensure deadlines are met effectively.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.