Front Desk Admin

• 1. Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge.
• 1.1 Interacts and exceeds expectations of families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• 2. Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; exhibiting positive behaviors with all members of the health care team. Works to create an environment that values and fosters teamwork, cooperation and respect and follows through on responses as appropriate.
• 2.1 Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• 3. Technical Expertise - Exceeds expectations regarding utilization of all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care and observes strict confidentiality within HIPAA regulations. Continuously improves technical skills and performs accurately and independently.
• 3.1 Receives, distributes, processes, files and maintains all patients' medical records and other documents relating to medical status and patient care maintaining strict confidentiality at all times.
• 4. Positive Impact on Practice/Problem Solving - Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommend and implement reasonable solutions to address problems. Continuously striving to improve the environment of the unit with the aim of providing safe, efficient, and accurate care.
• 4.1 Commitment to ensuring the environment is always regulatory ready, regulatory compliant, including maintaining a clean and organized unit.
• 5. Department Improvement Initiative ? Following acceptance of submitted proposal, project will be considered part of role. Annual mandatory evaluation of project to be submitted indicating adjustments to project or project completion results,
  All Business Associate II are required to be working on a unit improvement initiative and will work with the manager to clearly define the scope and impact of the project.
• 5.1 Project should state clear objectives.

EDUCATION

Graduate from high school, including or supplemented by secretarial coursework, or equivalent training and experience.

EXPERIENCE

At least eighteen (18) months experience in a Business Associate I position at YNHH.

SPECIAL SKILLS

Excellent communications, interpersonal, and organizational skills. Ability to read computer screens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly. Ability to make mathematical computations. Competent in keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relations skills.
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