Director of Operations

Compass Group
life insurance, parental leave, paid time off, flex time, retirement plan
United States, North Carolina, Charlotte
Jul 14, 2025
Levy Sector Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. This Role is Located at the Bank of America Stadium About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary Operational excellence starts here! As the Director of Operations, you will lead all facets of venue operations, ensuring that every department performs seamlessly. You'll champion service standards, manage logistics, and drive continuous improvement to deliver the ultimate fan and guest experience. Qualifications: Bachelor's degree in Business, Hospitality, or a related field preferred 5+ years of senior operations leadership in a hospitality or sports/entertainment venue Strong proficiency in budgeting, vendor relations, and event logistics Valid ServSafe and Alcohol Safety certifications preferred Key Responsibilities: Oversee all venue operations including concessions, premium, and back-of-house functions Lead and develop department managers and support team performance Coordinate with culinary, purchasing, and finance teams to align business priorities Ensure compliance with safety, sanitation, and regulatory requirements Manage labor and cost control strategies across departments We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.