Remote New

Senior Manager, IT Production Support & Development

Avesis
parental leave, tuition assistance, flex time, 401(k)
United States
Jul 12, 2025
Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. TheSenior Manager, IT Production Support & Developmentoversees all aspects of IT production support, application development, and strategic technology planning. This role ensures alignment with organizational objectives, drives operational excellence, and leads the delivery of reliable, scalable, and secure IT services. The Senior Manager, IT Production Support & Development is responsible for meeting service level agreements (SLAs), managing IT budgets, and leading cross-functional initiatives that enhance service delivery and system performance. In addition to managing day-to-day operations, this role plays a key part in shaping the organization's IT strategy, fostering innovation through emerging technologies, and implementing modern development and support practices. The Senior Manager, IT Production Support & Development partners with business and technology leaders to ensure IT capabilities evolve in step with enterprise goals, while cultivating a high-performing, collaborative team culture. Competencies: Functional: Support the development and execution of the organization's IT strategy, aligned with business goals. Lead large-scale technology projects, ensuring delivery on time and within budget. Ensure compliance with regulatory standards and security measures. Build and maintain vendor relationships, negotiating contracts and service agreements. Analyze emerging technologies and recommend solutions to drive innovation. Lead, mentor, and develop a high-performing team of IT professionals and managers. Core: Expertise in Software Development Life Cycle and Production Support Advanced problem-solving and decision-making capabilities. Thorough understanding of SQL, development best practices and source code control and CICD pipelines. Demonstrated ability to manage allocation of employee and contract resources. Understanding of IT governance, cybersecurity frameworks, and compliance standards. Exceptional leadership and team-building abilities. Excellent communication skills to influence stakeholders and align IT with business strategy. Behavioral: Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. Initiative: readiness to lead or take action to achieve goals. Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing. Member-focused: going above and beyond to make our members feel seen, valued, and appreciated. Detail-oriented and thorough: managing and completing details of assignments without too much oversight. Flexible and responsive: managing new demands, changes, and situations. Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task. Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required. Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties. Minimum Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. High School Degree or equivalent required. 10+ years of progressive IT experience, with at least 5+ years in a leadership or managerial role. Proven experience managing enterprise-scale IT operations, including production support, incident management, and system performance optimization. Demonstrated success in leading cross-functional teamsand managing complex, multi-stakeholder projects. Experience with cloud platforms(e.g., AWS, Azure, GCP) and hybrid infrastructure environments. Strong analytical and data-driven decision-making skills, with experience using metrics and KPIs to measure IT performance. Preferred Qualifications: Master's degree in IT Management, Business Administration, or a related field. Certifications such as ITIL Expert, PMP, or CISM. Proven experience leading digital transformation initiatives and cloud-first strategies. Demonstrated success in building and scaling high-performing IT teams. We Offer Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. Competitive compensation package. Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. Life and disability insurance. A great 401(k) with company match. Tuition assistance, paid parental leave and backup family care. Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. Employee Resource Groups that advocate for inclusion and diversity in all that we do. Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. Equal Employment Opportunity At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!