Payment Dispute Manager

Western Alliance Bancorporation
$108,330.00 - $133,820.00
dental insurance, tuition assistance, 401(k)
United States, Ohio, Columbus
Jul 08, 2025
Job Title: Payment Dispute Manager Location: OH - Columbus What you'll do: As a Banking Operations Manager, you will oversee the bank's compliance with Regulation E, which governs electronic fund transfers (EFTs) and remittance transfers. This role involves managing a team, developing compliance strategies, and ensuring adherence to regulatory requirements. The ideal candidate will have extensive experience in regulatory compliance and a strong leadership background. The position is also responsible for continuous process improvement providing insight and ideas to ensure the operations can continue to scale with the needs of the bank. Participates and at times leads the planning/implementation of application updates/enhancements and documenting vendor performance as well as leads/participates in new systems assessment and product development. Ensures appropriate BCP and DR plans are documented and tested routinely and staff is trained. Proactive in identifying the talent needs and scaling the operations to meet business needs to include effective role/responsibility identification, aiding to evolve the operational processes and technologies to meet growing business needs. Thoughtful and effective communicator that is able to influence direction and help the organization adapt to change. Provides supervision to and directs the activities of their employees; performs supervisory tasks such as performance appraisals, monthly one on one sessions, disciplinary actions, and interviewing candidates for employment; develops work schedules; provides necessary training and coaching. Provide support to all members of the wire room, actively holding the team accountable and capable. Conduct professional development coaching; promote cross training, provide training on all department functions, coach and provide feedback regarding monthly performance by creating individual development plans. Hold timely crucial conversations to allow for team members to make immediate improvement and properly documenting all conversations. Lead and manage the Disputes Team to ensure adherence toRegulation E. Develop and implement comprehensive compliance strategies and policies. Develop and maintain clear procedures and process flows. Monitor and report on compliance metrics and performance. Ensure compliance withRegulation Eguidelines, including: Limiting consumer liability for unauthorized transactions. Providing required disclosures at electronic terminals and periodic statements. Implementing procedures for resolving errors and handling overdraft services. Ensuring proper issuance of access devices and preauthorized transfers. Prepare detailed compliance reports and present findings to senior management. Collaborate with various departments to ensure organization-wide compliance withRegulation E. Stay updated on industry trends and regulatory changes, particularly those related toRegulation E. Train and mentor team members to enhance their skills and knowledge in regulatory compliance. What you'll need: 10+ years of related experience in Branch Banking Operations or similar field. Bachelor's degree or equivalent experience required. Previous leadership experience required. Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions. Advanced speaking and writing communication skills. May require up to 25% travel. Compensation: Salary range for new hires is generally $108,330.00 - $133,820.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation