Customer Service Assistant

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Salary offers are based on information contained within the application and any attachments (licenses, certifications, etc.). Please ensure your profile and resume are up to date with all experience, education, and skills you wish to be considered.

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters!

Loudoun County's Department of Parks, Recreation, and Community Service is seeking qualified applicants for a full-time Customer Service Assistant. Following the directives of the designated supervisor, the individual is tasked with providing customer service and administrative support for the assigned department. This role is centered on providing services, information, and support to the public, while also managing daily tasks such as handling mail, phone communications, filing, registration, fee collection, counter assistance, and data entry administrative functions for the designated department. The Customer Service Assistant may issue work instructions or provide directions to volunteers and other personnel as designated.

We are currently hiring for the following location(s):
* Claude Moore Recreation & Community Center, Sterling, VA

Responsibilities include, but are not limited to:
* Ensures courteous and efficient customer service for County staff, vendors, citizens, and other visitors; refers clients to suitable staff members.
* Responsible for the upkeep of participant files and documentation.
* Oversees telephone communications within the office.
* Manages booking and operations of rentable rooms and birthday party rooms.
* Runs facility member reports, engages with members and focuses on member retention.
* Prepares reports about facility members, communicates with members, and emphasizes the importance of member retention.
* Other essential duties related to the specific role and departmental assignment may also be performed.

*The work schedule may be altered according to operational hours and can include both weekdays and weekends to fulfill business needs and address times of increased facility usage.

Salary commensurate with experience.

High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Preferred Qualifications:
* Bachelor's degree in Recreation or Leisure Studies or related field and one (1) year experience in customer service and/or front desk operations.
* One (1) year experience working in a recreation center or community center setting.
* Experience working RecTrac Point-of-Sale System.
* CPRP-Certified Park & Recreation Professional.
* Bilingual.

Must undergo credit, DMV, and Child Protective Services (CPS) background checks. Driver's license must be valid and driving record must be good. The driver's record may be subject to an annual review to ensure ongoing qualification.