Supervisor, Facilities, myPlace

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

A Supervisor, Facilities is responsible for overseeing the maintenance and operation of a facility, ensuring that all building systems are functioning properly and efficiently. They manage a team of maintenance staff, coordinate repairs and maintenance projects, and ensure compliance with safety regulations. Additionally, they may be involved in budgeting, scheduling, and procurement of supplies and services for the facility. In the supervisor capacity you will support the Facilities Manager with onsite reporting for facilities ticketing work, department and staff performance, company and department policies, safety, security and assist in providing world class customer service. Reports to the Facilities Manager.

You Will

Leads Facilities team at the My Place South LA (SLA) PACE center.

Leads onsite ticketing, service, maintenance and repair efforts. Reports team and individual performance, supports customer service efforts, policies, safety and security.

Serves as an onsite point of contact for vendors and contractors, coordinating their work and ensuring adherence to scope and timelines. Communicates effectively with clinical and operational staff to minimize disruptions during maintenance activities and foster a positive service experience.

Monitors work ticket trends and recurring issues to help identify systemic problems and inform continuous improvement opportunities.

Assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly.

Patrol grounds, common areas, and parking facilities. Identifies and reports maintenance hazards or other property condition concerns and addresses them appropriately.

Provides maintenance support for new care centers as they open. Maintain grounds of facility or property performing such tasks as raking, sweeping, leaf blowing, and pressure washing.

Responds quickly to emergencies, summoning additional assistance as needed. Implement maintenance procedures and protocols as directed to ensure the proper functioning of all building systems and equipment, including HVAC, plumbing, electrical, and security systems. Conduct regular inspections of the facilities to identify any maintenance or repair needs, communicate with the Facility Operations team to address issues promptly.

Maintain accurate records of all maintenance activities, including work orders, equipment maintenance logs, and inventory of supplies and materials. Collaborate with facilities leadership to identify and proactively address any facility-related needs or concerns. Ensure compliance with all health and safety regulations and maintain a safe working environment for all Team Members, participants, and visitors. Provide support for special events or projects as required. Perform other facilities-related duties as assigned.

Enter updates and complete work in the maintenance ticketing system and ensure requests are addressed and handled promptly. Demonstrate excellence in delivering repair and maintenance work. Show you can handle the challenges of a fast-paced environment to ensure the continuity of ongoing operations.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

High School Diploma or equivalent experience

Minimum 2 years of related experience in a supervisory role and/or training in use of appropriate facility maintenance equipment and techniques, including use of light duty power tools, including, but not limited to drills, table saw, leaf blowers, and pressure washers.

Experience in handling hazardous materials/situations

Valid California Driver's License.

Technical expertise - Basic technical skills for functional area

Problem Solving - Basic problem-solving skills

Communication - Good communication and interpersonal skills

Ability to successfully complete a post-offer employment physical validating you can meet the physical requirements outlined within this job description.

Ability to lift up to 80 lbs or at least 50 pounds.

Ability to reach above the shoulder level to work.

Ability to bend, squat, kneel, stoop, crouch, crawl, sit, stand, and twist.

Ability to climb ladders.

Ability to handle, control, or feel objects, tools, or controls.

Ability to stand, walk, or move for long periods of time.

Willingness to work outdoors in various weather conditions.

Ability to repeat the same movements.

What's in it for you?

• Base Pay Range: $71,700.00 to $103,732.00 annually
• Work Mode: Onsite (MyPlace South Los Angeles location- 420 S Long Beach Blvd., Compton, CA 90221)
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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