New

Lead Cloud Engineer

Cox Communications
$119,600.00 - $199,400.00 / yr
parental leave, paid time off, paid holidays
United States, North Carolina, Raleigh
301 Hillsborough Street (Show on map)
Jul 03, 2025
At RapidScale, exceptional technology is powered by remarkable people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs, and enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google and a complete set of private cloud and cybersecurity solutions, RapidScale helps companies turn technology into their most significant competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. . The Senior Cloud VDI Engineer will work as part of a team that provides base implementations for new customer projects. The Cloud Engineer will participate in all the technical efforts to successfully migrate a new customer onto the RapidScale platform. They will work very closely with the Project Management Office (PMO) for all new customer implementations. The Senior Cloud VDI Engineer will be responsible support the design, configuration and maintenance of customer hosted virtual desktop environments, while providing architectural recommendations and management of overall health of services migrating into the RapidScale managed cloud. The position will be a key factor in providing a great customer experience pre and post implementation. Key Responsibilities: Responsible for the delivery of Desktop as a Service including planning, design, implementation & optimization as a post sales consultant to clients. Develop, define, and maintain architectural standards and supporting documentation while adhering to best practices. Maintains an Advanced knowledge relative to administration, engineering, and implementation of virtual desktop infrastructure-related technologies. Deliver innovative solutions in diverse environment with shifting priorities, wearing many hats all while driving projects and tasks to completion. Operate across multiple and complex production environments with multiple stakeholders. Perform installation, configuration, maintenance, and troubleshooting of customer managed Virtual Desktop infrastructure and more. Monitor customer service performance and troubleshoot problem areas as needed. Provision new customers and provide onboarding assistance and training. Provide support on escalated trouble tickets when necessary. Create documentation for support and service delivery to use and remediate issues. Qualifications: Citrix certification Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field At least 6 years of experience in virtual desktop infrastructure design, support, and administration. Excellent communication, presentation, writing, and editorial abilities. Excellent organizational and time management skills. Ability to work with clients at all levels, from executive to IT personnel to end user. Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions. A proven level of competence with virtual desktop infrastructures like Citrix and Horizon Ability to work on a 24x7 on-call rotation schedule. Technical Skill Requirements: Citrix Product Sets DaaS / Citrix Virtual Apps & Desktops 1912 LTSR and 2203 LTSR Provisioning Services NetScaler Application Delivery Management (ADM) Citrix Cloud Profile Containers (FSLogix/UPM Containers) Server Management - Windows Server 2003 - 2022 Active Directory Group Policy Management Preferred Qualifications: Virtualization Experience (VMware, Azure, Hyper-V) Additional VDI Experience (Horizon or Azure Virtual Desktop) N-Able MSP Experience SalesForce Experience Knowledge of managing SSL Certificates. SQL Server Basic understandings. MFA Knowledge and Understanding Duo, Azure, Okta, etc. USD 119,600.00 - 199,400.00 per year Compensation: Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.