Technical Solutions & Services Business Representative

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

Position summary:

In this important role you will effectively lead a service and operations workforce, focusing on obtaining organizational objectives within the guidelines of providing safe, reliable natural gas utility service to in house and third-party customers.

Pay Range: $94,800 - $156,250 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Business Manager, Technical Solutions & Services

Location: Council Bluffs, Iowa

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:
* Proactively promote and lead safety initiatives in all phases of operations and in compliance with DOT, State, and Company standards.
* Conduct and supervise internal audits to ensure compliance with PHMSA, DOT, and state-specific gas safety regulations, including documentation and corrective action tracking.
* Supervision of regulated and non-regulated service and operational activities in the areas of construction, maintenance, customer and administrative support, ensuring alignment with technical standards and regulatory requirements.
* Proactive outreach, marketing and selling of technical service offerings to municipalities, and large volume customers.
* Lead all aspects of and ensure the completion of all regulated/mandated work.
* Respond to and resolve customer requests and issues while providing top tier customer service, including contract proposals and contract renegotiations.
* Actively participate in maintaining favorable community relations, including city councils and municipality leaders.
* Supervise and coordinate with local operations to complete contractual operational tasks on customer facilities.
* Make daily decisions that positively impact capital and maintenance programs including external contractors.
* Develop and lead emergency response activities, drills and simulations, including coordination with local emergency services and third-party customers.

Additional Responsibilities:
* Provide technical and operational expertise.
* Maintain training records and compliance documentation.
* Other duties as assigned.

What Is Required:
* Bachelor's Degree in engineering or construction management or relevant field of study or an equivalent combination of education and experience
* Minimum of 5 years of utility industry, gas operations, or other relevant experience required.
* Strong leadership skills including coaching and engaging employees.
* Strong communication and presentation skills.
* Proficiency in managing complex technical projects.
* Strong understanding of BHE, IUC, and PHMSA regulatory deadlines and requirements.
* Ability to interpret and apply technical codes such as CFR, ASME, and/or state-specific gas safety rules.
* Skilled in conducting root cause analyses (RCA) for system, process, or safety incidents.
* Ability to participate in cross-functional teams and manage external contractors.
* Excellent collaboration and customer service skills, including ability to make first customer connections.
* This position requires driving responsibilities. You must hold and maintain a valid driver's license and a driving record that meets company and insurer standards.
* This role will be required to travel up to 25% of the time.

What Is Desired:
* Financial management, budgetary, planning, and forecasting skills.
* Proficient computer skills (word processing, spreadsheets, presentation software).

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.