PMT Lead Operations Specialist

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

RR Donnelley is adding a PMT Lead Operations Specialist to their team!

In this role, you will oversee the development and implementation of technical projects/programs that deliver pragmatic and integrated technical solutions and services to meet business process initiatives, product launches, process improvements and other strategies and objectives for the company's digital asset management systems. This position serves as a leader in the development activities of our core business.

Responsibilities include:

• Operates and integrates digital equipment at an advanced level using a wide range of application software on multiple platforms.
• Serves as a direct liaison between the client, sales and division, ensuring timely and accurate production of the client's product.
  • Can serve as the primary customer contact for on-boarding and technical support.
  • Coordinates all phases of manufacturing and distribution of the client's product while ensuring adherence to the specifications as put forth in any legally binding communications supplied to Donnelley by the client.
• Develops workflows and systems to support business operations, including database set-up, file conversions, file management and automated scripts.
• Supervises or leads the implementation of various projects, plans and schedules while interacting with the customer and manufacturing team. May distribute work assignments and apply creative solutions to manufacturing process problems.
• Demonstrates a working knowledge of all application software relevant to the processes used.
• Develops manufacturing plans, designs and implements workflows, tracks and reports on quality metrics, strategize with the customer and delivers services which will attract and retain customers.
• Trains other employees as needed.
• Performs other related duties and participates in special projects as assigned.

• Bachelor's degree in area of business and 7+ years of relatable experience
• Strong knowledge of digital technology (CTP environment) required.
• Expert technical and process knowledge in the graphic arts applications, systems, and databases used in production including: Quark, Photoshop, Illustrator, OPI, and Media Bank (data asset management archives.)
• Able to apply broad work experience and knowledge when analyzing complex problems.
  • Must be able consistently identify critical elements, variables and alternatives to develop solutions.
  • Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
  • Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
  • Able to apply excellent business acumen and collaborative skills when resolving problems.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
  • Able to apply expertise in all the tools or applications used to complete work assignments.
  • Able to mentor junior level team members in the use of tools and/or systems in the position.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
  • Able to explain programs policies and procedures in language that is understood by others.
• Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted. Requires strong understanding of the impact of a message on the organization or customer. Able to write with the clarity and precision necessary for the work being performed.
• Additional job requirements as needed.

RRD's current salary range for this role is $73,200 to $114,300/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#GOC

#LI-RRD

RRD is an Equal Opportunity Employer, including disability/veterans