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Business Change Consultant, Opex

DSV Air & Sea Inc.
United States, Oregon, Medford
Jul 02, 2025


If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.


Job area:

Business Change Management (BCM)

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Medford, Excel Dr

Division:Road
Job Posting Title: Business Change Consultant, Opex - 96978
Time Type: Full Time

Summary




As a Business Change Consultant, Operational Excellence Specialist at DSV, you will be responsible for driving continuous improvement across freight brokerage operations by analyzing processes, identifying inefficiencies, and implementing solutions that improve service quality, productivity, and cost-effectiveness. This role requires a data-driven mindset, strong cross-functional collaboration skills, and a solid understanding of freight brokerage operations and best practices.




Duties and Responsibilities





  • Lead and support operational improvement initiatives to enhance service delivery, reduce operational costs, and increase efficiency.
  • Partner with operations, carrier sales, customer service, and technology teams to evaluate and improve current-state workflows and standard operating procedures (SOPs).
  • Use data analytics to identify trends, bottlenecks, and areas for improvement; develop and present action plans to leadership.
  • Develop and maintain KPIs and operational dashboards to track performance and process health.
  • Facilitate root cause analysis and problem-solving sessions with cross-functional teams.
  • Support implementation of new technologies, automation tools, and system enhancements by defining business requirements and coordinating user acceptance testing (UAT).
  • Conduct training and coaching on process improvements and Lean Six Sigma tools across teams.
  • Drive standardization across branches and departments to ensure consistent service levels and performance.
  • Collaborate with Quality, Compliance, and IT to ensure operational initiatives align with regulatory and customer requirements.
  • Lead or support special projects as assigned by leadership.



Skills & Competencies



  • Team player with ability to work amongst diverse, cross-functional teams and all levels of management
  • Excellent communication, facilitation, and stakeholder engagement skills.
  • Capability to work under time and quota pressures
  • Presentation skillset and ability to lead virtual online meetings and customer engagements
  • Analytical mindset to optimize and keep the supply chain running in a world of change
  • Accustomed to working in a fast-paced, dynamic environment
  • Demonstrates commitment and results-orientation, strives to maximize performance, and achieve growth targets
  • Availability to travel regionally and/or international as needed to support customer demand
  • Computer skills -Experience with TMS, MS Applications, Power BI, Typing, Email
  • Ability to work independently and manage multiple initiatives simultaneously in a fast-paced environment.





Educational background / Work experience / Qualifications



  • Bachelor's degree in Supply Chain Management, Business, Industrial Engineering, or a related field (preferred).
  • 3+ years of experience in operations, process improvement, or project management within the freight brokerage or logistics industry.
  • Strong understanding of freight brokerage workflows, TMS platforms, and transportation modes (FTL, LTL, intermodal).
  • Lean Six Sigma certification or experience in applying continuous improvement methodologies (preferred).



Language Skills



  • Business fluent in English
  • Preferably good command of local language



Computer Literacy



  • Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
  • Good knowledge of Customer Relationship Management (MS Dynamics) Tools



Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Work Hours and Environment

Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

At Will Employment

DSV Road Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is:$53,500 - $72,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.





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Business Change Consultant, Opex
Medford



Nearest Major Market: Medford

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