New

Customer Success Manager (Cybersecurity - Services)

Recorded Future
United States, Virginia, Arlington
800 North Glebe Road (Show on map)
Jul 02, 2025
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company! As a Services Customer Success Manager, you will be joining a fast-paced, high-growth team delivering innovative security solutions that protect our clients. You will be part of an incredible Managed Services team with a rapidly growing client portfolio, ensuring our users get the most value out of our services. Don't miss your opportunity to become a Futurist! What you'll do as a Services Success Manager: Be responsible for a portfolio of cross-industry corporate, commercial, and enterprise clients. Execute our customer success strategy to deliver positive outcomes and power account renewals and upsell. Identify and assess risk factors to accounts and orchestrate interventions. Work closely across the Intelligence Services team and with adjacent teams - Onboarding, Training, Support, Operations - to construct and scale solutions that nurture our relationships with customers. Learn our services, become fluent in cybersecurity topics, and build familiarity with the use cases where we deliver value. Manage the customer journey and maximize our value to our users. Regularly capture, analyze, and share the voice of the customer regarding their experience with Recorded Future. Communicate regularly with the triage analyst team to ensure the customer's intelligence requirements are being met by our escalations What you'll bring as a Services Success Manager: Experience designing and executing communications and/or customer success programs A background in delivering customer-focused outcomes Strong presentation and facilitation skills Strong program management abilities The ability to gather and understand customer needs A positive, collaborative, and energetic style with a drive to make an impact 3 years of SaaS experience, including subject matter expertise in commercial/enterprise customer communications Experience with Salesforce, Gainsight, Notion, and Zendesk is a plus Why should you join Recorded Future? Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence Linkedin, Instagram&Twitter: What's happening at Recorded Future The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline: History of Recorded Future Recognition: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.