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SUMMARY: The Process Improvement Manager plans, organizes, directs, controls and manages complex process improvement efforts for the Bank Operations Division. Partners with department managers on priority projects to ensure operational effectiveness, efficiency, and sufficiency of internal controls within all Bank Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Manage complex, high-risk, high visibility, strategically aligned process improvement projects to successful completion, focusing on improving the customer experience, operational effectiveness, and process efficiency for the Bank Operations Division. Use change management concepts and tools to manage the cultural and people impact of change.
- Lead cross-functional process improvement initiatives based on root cause data indicating opportunities exist. Perform drill down analysis to narrow scope. Consider strategic and tactical perspectives when developing solutions. Utilize a variety of process improvement tools (i.e., six sigma, Lean, etc.) and facilitation approaches to maximize impact.
- Partner with process owners to validate that KPI and dashboard metrics appropriately reflect process performance as well as the integrity of the published data. Quantify impact of identified issues, process improvements, and redesign options to prioritize initiatives and track results.
- Contribute to the organization by leading, mentoring, and coaching less experienced process analysts, developing and sharing best practices, and taking action to facilitate improvements.
- Build partnerships with senior department managers, process owners, business analysts, IT, and training management so that improvement initiatives are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered, business solutions are optimized, and implementation achieves desired outcomes.
- Develop effective communication materials, to provide regular updates of progress to process owners, to ensure an ongoing partnership, input on direction, and linkage to other business initiatives.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES:
- Supervises function, projects or services and/or one or more employees, as applicable.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION
Bachelor's Degree or equivalent required
EXPERIENCE
- 7-9 Years leading business critical, complex, cross functional projects and improvement efforts Experience must demonstrate understanding and application of process improvement tools, project management approaches, cost benefit analysis, and facilitating through conflict situations required
- 4-6 Years experience within the banking industry required
- 4-6 Years supervisory experience required
CERTIFICATES, LICENSES, REGISTRATIONS
- CSSBB - Six Sigma Black Belt required
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES
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BankUnited
Jul 01, 2025