New

Team Lead, Cargo & Claims

DSV Air & Sea Inc.

United States, Texas, Lancaster

Jul 01, 2025

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Managerial

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, Midpoint Dr

Division:Road
Job Posting Title: Team Lead, Cargo & Claims - 96984
Time Type: Full Time

Summary

We are seeking a detail-oriented and proactive Team Lead - Cargo & Accident Claims to oversee the day-to-day processing of cargo and accident claims within our trucking operations. This role will serve as the primary liaison between internal departments, insurance partners, and external stakeholders to ensure timely, accurate, and compliant claim resolution.

The ideal candidate brings hands-on experience managing claims in a transportation environment, a strong understanding of compliance requirements, and the ability to lead and develop a small but growing team.

Duties and Responsibilities

Oversee daily intake, investigation, and resolution of cargo loss/damage and accident claims.
Ensure timely and accurate documentation, claim file management, and submission to insurers or legal teams.
Review submitted claims for completeness, regulatory compliance, and alignment with company policy.
Monitor claim timelines and escalate high severity, delayed, or disputed cases to appropriate leadership.
Serve as the working lead for a team of claims coordinators or specialists.
Assign workloads, provide real-time guidance, and ensure deadlines and quality standards are met.
Mentor and train team members on claim handling procedures, documentation best practices, and systems usage.
Assist in updating and enforcing SOPs for cargo and accident claims handling.
Act as a central point of contact for operations, terminal managers, safety, HR, and legal during claim investigations.
Provide direction and support to drivers and field teams on incident reporting requirements and claim processes.
Coordinate directly with insurance adjusters, third-party investigators, and legal counsel as needed.
Maintain accurate and up-to-date records in the company's claims tracking system or database.
Assist in tracking claim trends, identifying repeat issues, and supporting continuous improvement efforts.
Ensure all claims are managed in compliance with DOT, FMCSA, and internal company policies.
Support internal and external audits by providing documentation and answering compliance-related questions.
Identify trends related to claim types, root causes, or preventable losses and share findings with Safety and Operations teams.
Participate in post-incident reviews and contribute feedback for driver training or corrective action planning.
Recommend improvements to claims workflows that support efficiency, reduce risk, and improve cost control.

Skills & Competencies

Solid understanding of cargo and accident claim procedures in a transportation or logistics environment.
Knowledge of relevant industry regulations (DOT, FMCSA) and insurance claims processes.
Ability to lead, organize, and develop team members while managing your own caseload.
Effective communicator with strong organizational and time-management skills.
Analytical mindset with the ability to identify trends and propose practical solutions.
Familiarity with claims tracking systems, Microsoft Excel, and shared file management platforms.

Educational background / Work experience / Qualifications

3-5+ years of experience handling cargo and/or accident claims in the transportation or trucking industry.
Prior experience in a lead or supervisory capacity is preferred.
Strong working knowledge of regulatory and insurance compliance as it relates to trucking.
High school diploma or equivalent required; additional education in business, logistics, or insurance is a plus.

Language Skills

Business fluent in English
Preferably good command of local language

Computer Literacy

Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
Experience with claims databases, TMS, or ELD platforms is a plus.

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Work Hours and Environment

Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.

At Will Employment

DSV Road Transport Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is:$25.50-$33.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Team Lead, Cargo & Claims

Lancaster

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth