Program Administrator/ Program Director - Mental Health 270

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

At Telecare Fern Lodge Behavioral Wellness program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults requiring continued time for stabilization and recovery support.At the Telecare Fern Lodge Behavioral Wellness program, we provide intensive mental health and psychiatric treatment services in a safe, welcoming environment for adults requiring continued time for stabilization and recovery support. We believe recovery starts from within and that our job is to do whatever it takes to provide the support needed on our residents' recovery journeys. Our secure facility includes a full staff of registered nurses, clinicians, peer specialists, and social workers on-call 24-hours a day to provide wraparound support. Our services are designed using Telecare's Recovery-Centered Clinical System (RCCS). Through the lens of trauma-informed care, this system incorporates evidence-based practices and innovative design components. RCCS focuses on choice-making skills, harm reduction techniques, and strives to awaken the hopes and dreams of the individual. The RCCS emphasizes "no-force first" practices. Staff work with individuals within their cultural dynamic in building independence and self-responsibility in order to foster their recovery and successfully transition them home or to a less restrictive community setting.

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success. In particular within our Program Operations. The Administrator is a key position in driving the organizations success. They are responsible for both clinical and financial success of their Program which contributes to the overall success of both Telecare and those we serve. the overall program operations. The individual in this role is responsible for overseeing and leading the team of people providing patient care as well as managing the business operations of the Program. The individual in this role is responsible for managing all aspects of the day-to-day operations of the Program, which involves ensuring regulatory compliance and actively overseeing quality assurance performance improvements. Additionally, the Administrator collaborates with all corporate departments and outside consultants and representative of the program to State/County agencies, community partners, and consumer groups.

Full Time | DAYS 8:00am-5:00pm | Monday-Friday

Expected starting wage range is $134,000 - $165,500. The range maximum is $197,000. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the Program Administrator role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a successful track record of delivering operational excellence. We define operational excellence in 4 key areas:

- Clinical Quality Excellence. First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that reduces the number of adverse events within the programs.

- Workforce Engagement. Having a workforce that is highly engaged translates into the quality of care Telecare is able to provide its clients. Being able maintain low turnover and have staff that stay and grow with the organization are key measures of success.

- Customer Satisfaction. Our customers are important. The VP of Program Operations needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to both delivering high quality care and fiscal responsibility.

- Financial Security. Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong financial acumen to this role and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

POSITION SUMMARY

The Administrator is a key position in driving the organizations success. They are responsible for both clinical and financial success of their Program which contributes the overall success of both Telecare and those we serve. The individual in this role is responsible for overseeing and leading the team of people providing patient care as well as managing the business operations of the Program. They are responsible for managing all aspects of the day-to-day operations of the Program, which involves ensuring successful management and leadership over the 4 Pillars of performance: Clinical Quality, Workforce Engagement, Customer Satisfaction, and Financial Security. Additionally, the Administrator collaborates with all corporate functions and outside consultants and representative of the program to State/County agencies, community partners, and consumer groups

QUALIFICATIONS

Required:

• Masters in Social Services with a state license


• Four (4) years of experience in an administrative management position in a health care setting


• Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing


• Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy


• Must be at least 21 years of age


• Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment


• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:

• A successful track record working with, and sensitivity to, multi-cultural populations and issues in urban settings are highly desirable

ESSENTIAL FUNCTIONS

Clinical Quality Excellence

* Plans, organizes, directs, and controls the Program responsible for the Program's administrative functioning

* Acts as the privacy contact for the Program, maintaining all required records, logs, and systems in compliance with HIPAA regulations

* Manages all strategic planning activities of the Program with the primary goal of ensuring ongoing effectiveness of the Program

* Ensures compliance with Telecare's policies and procedures

* Reviews other licensed staff as required by staffing needs

* Manages all strategic planning activities of the Program

* Provides Clinical supervision

* If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

* If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training

Employee Engagement

* Demonstrate the company mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders

* Implements all Program policies and procedures through the appropriate assignment of duties to the administrative staff

* Establishes staffing requirements for all departments, directing the recruitment, selection, and when necessary, disciplinary action within the Program

* Supervises all department managers and maintains supervisory authority over personnel assigned to the departments Ensures that the Program complies with all applicable laws and regulations and keeps informed about changes in regulations

o Muriel Wright CRT Administrator will have oversight to the Muriel Wright Campus and will supervise the Program Director of the SUDS program

* Establishes the vision for the Program

* Establishes the culture of the Program and creates initiatives that reinforce the culture

* Acts as the Program's liaison to the Corporate office, ensuring corporate initiatives are implemented and maintained

Customer Satisfaction

* Develops and maintains a productive work relationship with State and local agency representatives; actively participates in meeting customer needs and adapting to changing customer and community needs at all times; acts as liaison between the Program and State/County customers and community partners

o Including law enforcement and Access Crises Line for San Diego Mobile Crisis Response Team (MCRT)

* Demonstrates an understanding of Telecare's stakeholders, including members served, families, and customers in all interactions and conduct

Financial Security

* Manages the Program within allocated budgetary parameters and collaborates in the development of the fiscal budget

SKILLS

* Knowledgeable about budgeting, HR, and applicable program regulations

* Good communication, team building, and problem-solving skills

* Familiarity with psychiatric conditions and recovery principles

* Good customer relations skills

* Skilled at identifying and removing barriers to change

* Knowledge and experience using the American Society of Addiction Medicine (ASAM) criteria

* Highly organized and adept at planning

* Excellent public speaker

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and firm grasping occasionally. The position requires manual deviation, repetition, and dexterity and to occasionally drive.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.