Manager, Training Standards

About This Role

Essential Duties & Responsibilities:

• Plan, schedule, and allocate Standards resources to ensure that all KPI goals related to the quality and standardization of client training delivery are met
• Be the primary Standards and Instructor Training point of contact for Business and Training Center leadership and staff within the global Part 142 network
• Provide global guidance and support on all FAA matters to ensure quality of training delivery, standardized processes, adoption of best practice, and full regulatory compliance of pilot training.
• Advise and assist Business and local Training Center leadership, Training Managers, and program Lead Instructors to ensure that all aspects of training delivery remain aligned
• Lead, guide, and direct team efforts, and coordinate with other departments as required, to develop and maintain instructor quality and standardization throughout the training organization
• In cooperation with the EASA Head of Standards, ensure that all instructors are aware of established instructor standards and that those standards are adhered to globally
• Monitor, review, and act upon applicable regulatory, customer, and other external guidance related to instructor qualification and currency
• Promote policies and supporting procedures to ensure that the training of FAA instructors across the network is conducted in a manner which complies with the regulatory and corporate requirements
• Lead the development and implementation of global instructor training policies, procedures, and methodologies and the production relevant instructor training course footprints, content, and materials to support
• Drive continuous improvement efforts with respect to instructor training and development in order to ensure customer and client training expectations are met or exceeded
• Supervise and evaluate on-going instructor assessment methods and monitor trends to ensure that the training quality of training delivery is meeting and exceeding client expectations
• Partner with the FAA Global Head of Training and the Regulatory and Quality Departments to ensure all standards are being met in accordance with regulatory requirements and other obligations to national aviation authorities and customers and to develop and implement corrective action where required
• Oversee the development, implementation, monitoring, and enforcement of standards, policies, and procedures as outlined by the Company
• Develop and provide content for quarterly program standardization meetings; track and report meeting compliance
• Provide guidance and assistance in the development and implementation of new training programs
• Review customer satisfaction surveys and other feedback and, when required, act to ensure that local training programs and instructors meet or exceed expectations
• Provide suggestions for corrective actions to Local Heads of Training and Training Managers based on own observations or the observations of the team as well as client comments and feedback
• Develop, nurture, and maintain a close relationship with the Standards department's internal customers (i.e. leadership, Training Services, and other departmental staff) across the global network
• Perform other duties as assigned by the Shared Services Leader

Knowledge & Skill Requirements:

• Bachelor's degree or a suitable level of prior leadership and/or operational experience
• Holds or has held an Air Transport License or has equivalent experience
• Previous Instructor - preferably in a Part 142, ATO, or equivalent environment - with Examiner experience preferred
• Training and operations experience in aviation-related operations acceptable to regulatory authorities
• Has working knowledge of EASA, FAA, GCAA, GACA, CAAC and other aviation regulators and regulations
• Exhibits sound leadership and interpersonal skills
• Possesses excellent verbal and written communication abilities
• Demonstrates proficiency in computer skills and internet applications
• Continuously drives toward process improvement and customer/client satisfaction
• Has the ability to focus and work in a fast-paced environment
• Readily accepts change and adjusts accordingly
• Maintains concentrated customer/client orientation
• Self-motivated, proactive, and able to creatively approach problems to find workable solutions
• Motivates and empowers team members, and facilitates their professional development and growth
• Builds trust and a cooperative spirit within the team and across departments
• Commands respect from contemporaries and supervisors
• Demonstrates maturity and courage to impose and enforce standards as outlined by the Company
• Demonstrates cost efficiency skills while aiming to provide customers and clients with a Best in Class training experience
• Able to handle complex and non-routine technical/non-technical tasks
• High level of influence on internal customers (leadership and staff) and client training operations
• Moderate level of influence on customers' training provider decisions
• Multiple degrees of matrix interaction required with leaders of Training Operations, Sales, Customer Service, Scheduling, Engineering, Human Resources, Regulatory Affairs/Compliance, and Quality departments and other business leaders

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.