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Rite-Air Mechanical Services, an affiliate of Smart Care Equipment Solutions, is a full-service HVAC/R contractor specializing in commercial air conditioning, heating, and refrigeration. We deliver energy-efficient solutions and expert installation of heating, cooling, ventilation, and refrigeration systems to businesses across the region.

As our team continues to grow, we're excited to offer an opportunity for a Customer-Focused Account Manager to join us!

In this role, you'll be the primary point of contact for our valued clients-building strong relationships, managing ongoing service needs, and ensuring an exceptional customer experience from start to finish. You'll coordinate closely with field teams, track job progress, resolve issues, and ensure customer satisfaction every step of the way.

We offer comprehensive onboarding, ongoing support, and the chance to grow your career with a company that values service excellence and long-term partnerships.

What we offer:

• A dynamic and collaborative work environment

• Competitive benefits package, including 401k and paid time off

• Opportunities for professional development and career advancement

What we're looking for:

• Strong background in customer service, account management, or dispatch

• Excellent communication and problem-solving skills

• High attention to detail and a proactive mindset

• Ability to manage multiple priorities in a fast-paced setting

• HVAC or mechanical services industry experience a plus

If you're passionate about delivering top-tier customer support and building lasting client relationships, we'd love to hear from you!

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.