Strategic Operations Manager

The Strategic Operations Manager is both an analytical and strategic professional who thrives in dynamic environments and excels at solving complex problems. The ideal candidate is a confident communicator with strong business acumen, capable of navigating ambiguity and driving change. With a proven ability to lead initiatives independently, they bring resourcefulness, initiative, and a hands-on approach to project management.

This individual demonstrates expertise in developing and implementing standard operating procedures and process improvements, while leveraging data to inform strategic decisions. Prior leadership experience, along with a track record of managing and developing high-performing teams, is essential.

Key Responsibilities

Operational Strategy & Execution

• Identify gaps in processes and design sustainable, scalable solutions
• Lead cross-functional initiatives to streamline workflows and optimize performance
• Translate complex problems into clear, actionable plans

• Team Leadership
  
  
  
  • o Manage and mentor a team, ensuring alignment with departmental goals
  • o Foster a culture of accountability, curiosity, and continuous improvement
  • o Provide guidance and help your team rise to the occasion
  
  
  
  
• Process Development & Implementation
  
  
  
  • o Draft and roll out SOPs, playbooks, and documentation to support operational excellence
  • o Drive adoption through training, monitoring, and iterative feedback
  
  
  
  
• Data-Driven Decision Making
  
  
  
  • o Analyze operational data to surface trends, inefficiencies, and opportunities
  • o Build clear reports and presentations to support strategic recommendations
  • Maintain a bias toward action, backed by data
  
  
  
  

• 4+ years of experience in operations, strategy, or program management
• Experience in a high-growth, fast-paced environment
• Proficiency with tools such as Excel, Salesforce, and data dashboards
• Strong understanding of workforce management, process design, or service delivery models and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!

• Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
• Time flexibility depending on the needs of the company.

Duties, responsibilities and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.