Project Coordinator I

What we need

The Strategy, Consulting & Innovation division (SCI) is passionate about advancing the mission of Blue Cross Blue Shield of Massachusetts: To show up for everyone like they're the only one, by guiding our people to the exceptional health care they deserve. Affordably. Equitably. Seamlessly. We do this by crafting a strategy that will help us win in the market, bringing innovation to healthcare and bringing solutions to life by translating strategy and innovation to operations. We value collaborative, curious, and result-oriented individuals who bring positive energy and a can-do attitude.

As the Project Coordinator for the Strategy, Consulting & Innovation division, you will provide comprehensive operational, project, and administrative support to a dynamic and highly visible function. Your primary duties will include project coordination and administrative support for the Strategy, Consulting and Innovation leaders and their teams. We seek team members who are highly organized, proactive, and detail-oriented, with a passion for problem-solving and relationship-building.

This role is eligible for the Mobile or Resident persona with an in-office expectation 2x/weekly (Tues/Wed) at our Boston location.

Your Day to Day

Administrative & Organization Support:

• Schedule and arrange associated logistics for meetings and events, including competitive intelligence share-outs, presentations, design thinking workshops, lunch & learns, etc.
• Manage leader (VP Strategy) individual calendar and team event/meeting calendars for the Strategy, Consulting, and Innovation teams including proactively managing potential conflicts and coordinating logistics.
• Arrange travel, process expenses, and ensure compliance with company systems, processes, and policies.
• Assist with annual budget planning, monitor expenditures, process invoices, track payments to vendors, and manage procurement processes.
• Proactively maintain inventory and order office and event supplies to ensure availability and readiness.
• Optimize communications by maintaining distributions lists, creating newsletters, and updating websites for cross-company communication.

Project & Performance Support:

• Create and design presentations, posters, surveys, interview guides, facilitation guides, and other materials.
• Ensure and help coordinate timely company-wide administrative efforts including compliance training, goal setting, performance check-ins, business continuity planning, copyright clearance survey, etc.
• Develop dashboards, scorecards, and reports that help track individual, team, and project success metrics, including competitive intelligence website utilization, design thinking training scores, project statuses, etc.
• Research, experiment and help the team adopt new and innovative workforce productivity tools such as virtual conferencing, virtual collaboration, virtual tours, GenAI, etc.
• Create, organize and maintain a Teams file management and file sharing system, structure and process for the collection, storage and access of presentations, files, spreadsheets, and media for all projects.

Engagement & Culture Building:

• Capture, develop, edit, and publish content for websites, intranet, e-mails, and other SCI communications.
• Help plan agendas, conduct surveys, coordinate meetings, and facilitate culture-building initiatives.
• Plan and organize periodic volunteer and community engagement opportunities and activities for the SCI team.
• Assist in planning, scheduling and co-facilitating education programs for SCI team members and SCI facilitated sessions for BCBSMA associates.
• Support and coordinate job posting, recruiting, interviewing hiring and onboarding of new associates.

We're Looking for:

• Strong organizational and time management skills, with the ability to balance multiple priorities.
• High level of responsiveness and ability to build trusted relationships with colleagues and stakeholders.
• Professionalism, tact, and strong interpersonal skills to navigate matrixed organizational structures.
• Ability to problem-solve in real-time and work effectively under pressure.
• Initiative and ability to work independently with minimal supervision.
• Attention to detail and a high degree of accuracy in all tasks.
• Excellent written and verbal communication skills.
• Proficiency and/or ability to quickly ramp up in Productivity tools (MS Outlook, Word, Excel, PowerPoint, etc.) Conferencing systems (e.g., MS Team, Zoom, etc.); Collaboration capabilities (e.g., Mural/Miro/Figma, etc.); Project tools (e.g., MS Project, Kanban, Jira, etc.); People & Travel systems (e.g., Workday, Concur, etc.)
• Bachelor's degree preferred.
• Minimum of 2 years of administrative or business support experience.

What You Bring:

• A proactive mindset with a passion for innovation and problem-solving.
• Strong collaboration skills and ability to engage with cross-functional teams.
• Experience supporting executives and teams and managing complex projects.
• Strong written communication skills, including content creation and report development.

What You'll Gain:

• The opportunity to work in a fast-paced, innovation-driven environment.
• Hands-on experience with emerging workforce productivity tools and innovation methodologies.
• A collaborative and supportive team culture that fosters professional growth.
• Exposure to strategic initiatives that shape the future of healthcare innovation.

#LI-Hybrid

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.